Discussion topic: Netflix hacked

This message was authored by: GilesD · ‎30 Sep 2025

My Netflix account has been hacked. Ive resolved the issue with Netflix but my sky glass app is atill stuck on the old hacked account with locked profiles etc. How do I sign out and sign back in?

This message was authored by: mikealanr · ‎30 Sep 2025

H @GilesD

You need to either sign out off all devices via the netflix website or go profile > get help > sign out with the netflix.

https://help.netflix.com/en/node/129831

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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This message was authored by: Fothergill1 · ‎30 Sep 2025

Hi @GilesD Try signing out of Netflix and then signing back in again.

Besides the link you have already been given here are a couple more that might be of interest:

https://help.netflix.com/en/node/13243

https://help.netflix.com/en/node/111934

If that doesn't help you will need to speak to Netflix support for additional troubleshooting.

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Discussion topic: Netflix hacked

Netflix hacked

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