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Discussion topic: Fredback

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This message was authored by Juliao This message was authored by: Juliao

Fredback

Sound is terrible after only a year. Constant feedback - anyone else the same?

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Fredback

Posted by a Superuser, not a Sky employee. Find out more

@Juliao 

 

Real electronic 'feedback' (output audio being recaptured as input) would be very unusual, and I don't think has ever been reported here.  Could you describe what you are hearing?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Juliao
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This message was authored by Juliao This message was authored by: Juliao

Re: Feedback

Maybe Feedback is the wrong word. There is a thumping sound on some words/ sentences similar to if it was blaring(?) It's obvs not blaring, not has it ever been. As it happens, it's starting to freeze when watching netflix

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Feedback

Posted by a Superuser, not a Sky employee. Find out more

@Juliao wrote:

There is a thumping sound on some words/ sentences similar to if it was blaring(?) 


The most common audio fault on Glass is a buzzing on bass notes at moderate volume or above: this is particularly noticeable on the theme tune for Succession, as an example.

 

Glass has a two year warranty, so you should be able to get the set swapped out.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Juliao
Topic Author
This message was authored by Juliao This message was authored by: Juliao

Re: Fredback

Ah that's it! Thanks 

It is happening at a normal volume, not even a loud one. I will contact them.today. thanks again

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