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Discussion topic: Sky Glass - muffled sound

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This message was authored by KevM This message was authored by: KevM

Sky Glass - muffled sound

The muffled sound issue appears to be a hardware problem with the Sky Glass panels. 


This may prove to be a problem if you are out of the 2 year warranty. A repair or a new panel may need to be paid for out of your own pocket. 


It would be useful to know if anyone has had to pay for a repair which worked. 

 

 

 

 

 

 

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass - muffled sound

Posted by a Superuser, not a Sky employee. Find out more

@KevM 

Some of the earlier units had muffled sound issues . Seems to have been less of an issue the last 12 months as o haven't seen many posts 

 

 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky Glass - muffled sound

If anyone has muffled sound ... wouldn't they report it Sky and request a replacement during the warranty period🤔

Exiled in HH
KevM
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This message was authored by KevM This message was authored by: KevM

Re: Sky Glass - muffled sound

They should do. 

Other chats reveal that people are using workarounds. Maybe because they're not aware it's a hardware issue. 

KevM
Topic Author
This message was authored by KevM This message was authored by: KevM

Re: Sky Glass - muffled sound

Muffled sound appeared on my unit just as the 2 year warranty expired. 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky Glass - muffled sound

Using workarounds is never a good idea within the warranty period🤔

 

Hopefully they are also reporting the issues to Sky?

Exiled in HH
KevM
Topic Author
This message was authored by KevM This message was authored by: KevM

Re: Sky Glass - muffled sound

Hopefully. 

Raising awareness should help with that. 

This message was authored by Tom0117 This message was authored by: Tom0117

Re: Sky Glass - muffled sound

Mine wich is a month old is now muffled and sound horrendous I'm a new sky customer and this is so off putting 

KevM
Topic Author
This message was authored by KevM This message was authored by: KevM

Re: Sky Glass - muffled sound

Contact Sky. To be fair, they fixed my issue. 

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