Forced to go to Sky Glass

[SlenderRobert]

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@Paulinee1 wrote:

Sky force its customers to get products they don't want. That is the only thing they are good at. Selling with NO customer service.

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Errrrr, nobody is forced to agree to anything when it comes to a TV service. Sky TV is a choice. All you have to do is say no to whatever salesperson you speak to.

If you feel you were intimidated into agreeing to something you didn't want over the phone then you can complain and ask for Sky to listen back to the recordings of the conversations you had as they are all recorded. 

[Paulinee1]

You could argue that elderly people that don't know better and are sold a good deal are FORCED!

[GD1]

@Paulinee1  No they don't, every customer has the choice to say No.

[Paulinee1]

Oh and you could argue that sky FORCE their customers to choose when nothing else works. Sky seem to have issues with dishes and internet that force people to be sold a "better" product that you don't actually want but you have no other choice.

[Daniel0210]

@Paulinee1 

Forced is the wrong choice of words. Customers of any age may be encouraged to sign up as part of a sales pitch but if uncertain they should always seek advice from family, friends, neighbours or… on here. 

[Paulinee1]

Oh I did ask for sky to listen back and am still waiting on the call back.

I have complained MANY times and sky somehow still win!

OH and I cancelled my sky internet which they havent done, despite them saying they have and so have charged me again! AND they were completely surprised to hear that I had BT internet installed. Had nothing but issues with Sky and they are the worst customer service.

Just read the comments from sky users and not the superusers who are not sky "employees"

[Paulinee1]

What if they don't have family. not everyone feels like they can ask the agent on the phone if they can call them back after speaking to family as they deal may be gone or things of that nature.

It is my opinion and I am sticking to it based on my 11 years of experience with the company.

So all you superusers can stop coming back at me like flies on **bleep**!

[Daniel0210]

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@Paulinee1 wrote:

Just read the comments from sky users and not the superusers who are not sky "employees"

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@Paulinee1 

Superusers are all customers as well. I signed up with Sky 22 years ago today and a happy customer. 

[Paulinee1]

Yeah and will all your added benefits which is why Sky have their superusers attacking any customer that has negative feedback.

[Tim+Adams]

Hi @Paulinee1 

The easiest way with regards to calls and possible issues when sold a product is to request a copy of the call recording yourself. Sky will then make that available to you.

https://www.sky.com/help/forms/customer-information-request

Thanks,

Tim

[GD1]

@Paulinee1  SU's as customers have the right to reply in a public forum, being a SU does not take that away.  If people have a different view you cannot tell them to stop replying.

Thats not how things work.

[Paulinee1]

Thanks Tim. Still waiting on a call back from my complaint where they were listening back to a call.

Not going to call sky back as I sat on hold for 55 mins! 

I will continue to wait for the management to do their job.

[Daniel0210]

@Paulinee1 

No one has 'attacked' you. You're entitled to your opinion and as this is a public forum so are we. The opinions just differ as they do on every forum. 

[Paulinee1]

I can ask that the army of superusers stop harrasing me about my negative opinion!

[Paulinee1]

Yes you are entitled to your opinion but to deny me of mine is not okay!