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Discussion topic: Does Everyone Agree Skyglass Still Has Major Bugs?

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This message was authored by Hirsty+Barkston This message was authored by: Hirsty+Barkston

Does Everyone Agree Skyglass Still Has Major Bugs?

I was a faithful early adopter of Skyglass and it has been nothing but consistent issues from the start. My wife just wants to go back to our old system but we've invested in the TV. I accept that there will be bugs at the outset but still getting issues around programmes not loading, rewind not working and then the whole TV freezing - resorting to pulling the power out to reset it once a week.

 

Playlist is great but you can't save all your programmes on there that you want to watch so it's kind of a 'partial playlist'. 

 

The freezing of live TV - watching breaksfast on BBC on a morning and that randomly freezes everymorning.

 

No - there's nothing wrong with our internet - it is provided by sky and we get stacks of nbandwidth.

 

I wish someone from sky would sort this out as we feel immensley frustrated that it doesn't just 'work'!

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This message was authored by GD1 This message was authored by: GD1

Re: Does Everyone Agree Skyglass Still Has Major Bugs?

Posted by a Superuser, not a Sky employee. Find out more

@Hirsty+Barkston wrote:

I was a faithful early adopter of Skyglass and it has been nothing but consistent issues from the start. My wife just wants to go back to our old system but we've invested in the TV. I accept that there will be bugs at the outset but still getting issues around programmes not loading, rewind not working and then the whole TV freezing - resorting to pulling the power out to reset it once a week.

 

Playlist is great but you can't save all your programmes on there that you want to watch so it's kind of a 'partial playlist'. 

 

The freezing of live TV - watching breaksfast on BBC on a morning and that randomly freezes everymorning.

 

No - there's nothing wrong with our internet - it is provided by sky and we get stacks of nbandwidth.

 

I wish someone from sky would sort this out as we feel immensley frustrated that it doesn't just 'work'!


How is yout TV connecting to your hub?  Having stacks of broadband is irelevant if the isue is poor wifi connections.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Fat_Bob This message was authored by: Fat_Bob

Re: Does Everyone Agree Skyglass Still Has Major Bugs?

The issues aren't all to do with broadband speed and bandwidth.

There are still inherent problems with the streaming infrastructure and UI on the entire Glass/Stream platform which make watching TV on Sky's hardware an infuriating experience. 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Does Everyone Agree Skyglass Still Has Major Bugs?

Posted by a Superuser, not a Sky employee. Find out more

@Hirsty+Barkston honestly you should not get freezing I certainly dont and like you have had Glass and the pucks from the start. The issue is you can have loads of bandwidth at the router but still have issues with the speed and stability at the TV. You can check the speed by running the Network Test in the Get Help menu in the Netflix app. However speed is only one aspect the stability of the data delivery is equally important. 

Ideally if you are having problems with freezing, which I repeat is not a system fault with Glass so you dont have to put up with it, consider using an ethernet cable from your Sky hub to the TV. If as is likely that is impractical there are solutions but they will cost a few pounds. I would avoid simple wifi boosters as while they can work in some houses they can cause as many issues as they solve for this reason dont buy Sky's Broadband Boost bundle. Their newer Sky Wifi Max bundle is more expensive and potentially can sort issues out but is pricy as they charge you every month and it still has some bugs..

 

Personally I solved a similar issue by buying a whole home wifi system for £100 and use that set up in access point mode with the Sky hub's wifi turned off. None of my pucks or tge Glass TV scattered around a farly large house freeze.

 

There are other solutions like Powerline networking which can work. Unfortunately Sky's marketing make out wifi is going to magically work for everyone when the truth is somewhat different in the real world.

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Does Everyone Agree Skyglass Still Has Major Bugs?

Posted by a Superuser, not a Sky employee. Find out more

@Fat_Bob  @Hirsty+Barkston 

 

No 'freezing' here, on either Sky Glass or pucks. 

 

TV and one puck is on ethernet, other puck is on WiFi via a BT Whole Home disk.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Fat_Bob This message was authored by: Fat_Bob

Re: Does Everyone Agree Skyglass Still Has Major Bugs?


@TimmyBGood wrote:

@Fat_Bob  @Hirsty+Barkston 

 

No 'freezing' here, on either Sky Glass or pucks. 

 

TV and one puck is on ethernet, other puck is on WiFi via a BT Whole Home disk.


I don't get 'freezing' either. 

I just get a useless continue watching rail, a playlist which doesn't update, lip sync which changes between streams from different app sources, appalling fast forwarding and rewinding which lags so much, remotes which stop working for no reason whatsoever, and apps which take an age to open....

It's awful. 

This message was authored by JulieinScotland This message was authored by: JulieinScotland

Re: Does Everyone Agree Skyglass Still Has Major Bugs?

No as far as I'm concerned personally Sky Glass works well for me; although I do not watch live TV nor do I use the Continue Watching Rail, preferring to either open a programme directly from the On Demand Services or the Playlist.

 

I do not have any freezing issues

 

As said by others having a stable signal first to the router and then via WiFi signal across your home will assist the operation of the Sky Glass.

 

I'm also an early adopter of Sky Glass having had a set since week 1 of launch and have recently changed my Black 55in set for a 65in Green one......  Both have functioned well for me.

 

FYI,  my router is at the end of a fibre to cabinet connection getting a stable circa 72MBs and my glass gets between 45 and 50 MBs when measure in the Netflix app

This message was authored by Mark39 This message was authored by: Mark39

Re: Does Everyone Agree Skyglass Still Has Major Bugs?

Posted by a Superuser, not a Sky employee. Find out more

Nope, don't agree that Glass still has major bugs. For me, barring the occasional (maybe once a month, no different from Sky Q) need to restart it, it works reliably. Certainly no freezing. I do agree that the Continue Watching rail works randomly, though in my experience better than it used to.

 

Mine is connected via bog standard wifi, no boosters or additional kit, with download speed at the Hub of 62Mbps.

 

 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Does Everyone Agree Skyglass Still Has Major Bugs?

Posted by a Superuser, not a Sky employee. Find out more

Agree 100% with you @Mark39 with the addition of FF/RW needing significant improvement and Sky need to sort out the disappearing progress bars.  

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Does Everyone Agree Skyglass Still Has Major Bugs?

Posted by a Superuser, not a Sky employee. Find out more

@Mark39 wifi is great when it works as it does for you and loads of others but an absolute pain when it doesn't and freezing is a definite symptom of a networking issue. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by theokk3 This message was authored by: theokk3

Re: Does Everyone Agree Skyglass Still Has Major Bugs?

Mine does freeze on Netflix. Also it decides it doesn't want to turn on from the remote sometimes. I've replaced the remote as I find it really bad, and still hasn't helped. 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Does Everyone Agree Skyglass Still Has Major Bugs?

Posted by a Superuser, not a Sky employee. Find out more

I had Glass for 18 months before selling it and moving to Stream. I have never experienced freezing on either my Glass or stream puck.  However I did find fairly early on that if I gave too many remote commands too quickly it confused  my Glass TV and it would lock up and required a reboot to get it going again.  This has not happened on my puck but that might be because I have learnt to be a little more gentle with the remote commands.

 

I am not suggesting that Glass/Stream is perfect as it certainly isn't but I don't seem to have had the hardware issues that others have experienced.  My issues relate to things like FF/RW, Continue watching rail, progress bars etc.  I would also include the frustration of being charged for Add Skipping with a FF/RW function that doesn't work properly.

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