Discovery+

[LFa]

No it's not  working still

[KevNewMedia]

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@LFa wrote:

No it's not  working still

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Are you getting the same error message or something different?

[LFa]

Same message - Mysky_2306 - if I go to "get D+" option.

If I choose "sign in" instead I get the 6 digit code and can go through the linking process, but that only gives me the free content on D+

I have been trying to get this to work for over a week now, so I'm very disappointed with Sky, to say the least.

[Kierden]

I am still having problems getting Discovery +. Still getting sky error code 2306. Is there a sky tech person or anybody able to help?

[KevNewMedia · Accepted solution]

We continue to work on this problem and will post back when we have a further update.  This problem will impact Discovery+ and Paramount+

[LeanneKane]

Having similar/same issue; spent 2 hours on the phone to sky speaking to 4 different people/departments trying everything from switching off and back on again, refreshing apps etc to no avail. Only to then be told that the discovery+ offer was only for 12 months and that I had already used that free trial, (which I have). I then pointed out that it is stated in black and white that discovery+ is available at 'no extra cost' for the 'duration of sky contract'.

The last representative assured me that he would personally look into this and that I would recieve communication via text in 7 days time, 10 days later and still no communication.

To be honest I see this as misrepresentation and I stated this to all 4 people I spoke to and yet the 'offer' is still there for all to see on the home screen???

I sincerely look forward to feedback from Sky on this matter via this forum as I am not prepared to waste another 2 hours of my time to get nowhere.

[JPJ18]

Spoiler

Spoiler

It is for the time you are with Sky. They told me that when I phoned them. It's a known issue I thought had been fixed by Sky, mine got sorted after a few calls.

[Lrose]

Hi I am getting this error as well says we are all eligible for discovery plus then won't let me join it

any help would be great

Linda

[Chrisee]

@Lrose can you tell us where in the process explained here https://www.sky.com/help/articles/discovery-plus you are getting stuck?

[Lrose]

Hi when I click on the discovery plus app then click confirm it say's we'll be back soon something went wrong but we're working on this. please try again later MYSKY_2306 and then all i can do is click on exit. It's been this way for days.

thanks

Linda

[pete+norvall]

Having read all the issues people are suffering with this issue I would like to add I am also enduring the 2306 error code on both D+ & P+
been chasing for a resolve for 2 weeks with no answers from Sky to date. Back office are sorting it out allegedly but I am convinced that the back office is actually a canteen where they the staff sit and have a good laugh at the customers expense as these issues appear to have been active all year to date. 
wake up sky and put customer before profit for a change ????

[Tat2]

How long will take?

Wen costumers have to pay this happen immediately, then for help take a monts time

[Jason+Golding]

@Tat2 Somethings can take time to resolve which can be frustrating, hang on, it will get resolved. Maybe worth speaking to sky to see if they can offer any compensation for your wait 

[Tat2]

@Jason+Golding Hi Thank you for your message i will wait.

[Ginjo]

I have same issue cannot connect to decovery+.
on the screen error no internet connection? Everything is working ok apart from app?