Discovery + app not working on sky glass.

[ebonge01]

Has anyone had the same issue ? Discovery plus has  not worked ever since I switched from sky Q to sky glass . Spent a week  communicating with discovery plus team but it appears it's a Sky issue  . I had approached sky in the first instance but was told to contact Discovery plus team but now back to Sky again  . It's not a signing in issue ,tried all  . Sky are apparently looking into this issue as apparently  I'm not alone . 

[lettice]

When you move from Sky Q to Sky Glass/Stream you need to reactivate your Discovery +, it does not carry over.

Follow the procedure here;

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

[ebonge01]

Yes I tried this , we tried several  way different procedures with no success .