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Discussion topic: Constant msg on screen (please wait for your program to load)

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Message posted on ‎23 Nov 2024 11:44 AM

Constant msg on screen (please wait for your program to load)

Reset 3 times no change tv has not worked all day but Netflix has ?
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This message was authored by: GD1

Message posted on ‎23 Nov 2024 11:53 AM

Re: Constant msg on screen (please wait for your program to load)

Posted by a Superuser, not a Sky employee. Find out more

@Paulg-  That is usually down to insufficent speed or wifi issues, where netflix can run on lower speeds Glass/Streaam Tv channels need a constant 25mbps for HD & 35mbps for UHD.

 

If you open the netflic app on your Glass/stream device go to Get Help and run connection test, what speed is being reported?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Paulg-

Message posted on ‎23 Nov 2024 11:58 AM

Re: Constant msg on screen (please wait for your program to load)

Thanks GD1 I checked my speed and it's well between those numbers will try rest again if that doesn't work il ring sky up this happens  a bit too often to be fair 

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