Complete waste of money!!

[Jack029]

I have sky glass and it's the worst thing I've ever had!! It freezes and keep having problems with the lip syncing, it randomly switches off, you can't record anything you have to download it, you have to pay to skip ad breaks, even after paying for a sky puck you have to pay a  monthly subscription for it, I wish I'd have stuck to sky+ i won't be renewing my contract that's for certain!! 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[TimmyBGood]

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@Jack029 wrote:

you can't record anything you have to download it, you have to pay to skip ad breaks, even after paying for a sky puck you have to pay a  monthly subscription for it,

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All of those are features as described by Sky and widely reviewed elsewhere.

[Exiled-in-HH]

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@Jack029 wrote:

I have sky glass and it's the worst thing I've ever had!! It freezes and keep having problems with the lip syncing, it randomly switches off, you can't record anything you have to download it, you have to pay to skip ad breaks, even after paying for a sky puck you have to pay a  monthly subscription for it, I wish I'd have stuck to sky+ i won't be renewing my contract that's for certain!! 

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The loan fee for a Sky Stream Puck is a one off payment🤔

[Lisa-P1987]

We are still looking to help you Jack029 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[altonrob]

I completely agree with this posters comments. I too have problems with picture/sound not syncing. I also used Philips Hue lights with previous system (Sky Q) but it won't work with Sky Glass.

[TimmyBGood]

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@altonrob wrote:

I also used Philips Hue lights with previous system (Sky Q) but it won't work with Sky Glass.

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That's inevitable where there isn't an external ('set-top') box involved, because the mechanics of Hue requires a video signal to pass through a Philips unit.