Discussion topic: Channels not loading

This message was authored by Bab93 This message was authored by: Bab93

Channels not loading

From yesterday evening I have been experiencing issues with Sky channels. I was watching sky tennis hd and I observed there was some issue with the playback speed. Later in the night and this morning none of the channels are loading up. It says please wait and as I wait it says there is a technical issue. Also, from yesterday evening when I press three dots button, it says app not available please try later.

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Channels not loading

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bab93 


first thing to try is pulling the plug for 5 minutes. This normally fixes any gremlins in the system . It's also worth rebooting your internet router as well.


if there's still an issue after the reboots there are more troubleshooting steps to take including trying an Ethernet cable between the glass tv and router 

43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!

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