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Discussion topic: Cannot get itvx to work on my sky glass tv

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This message was authored by Annecooper This message was authored by: Annecooper

Cannot get itvx to work on my sky glass tv

Cannot get itvx to work on my sky glass tv 

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Annecooper
Topic Author
This message was authored by Annecooper This message was authored by: Annecooper

Re: Cannot get itvx to work on my sky glass tv

Cannot get any programmes on itvx 

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Cannot get itvx to work on my sky glass tv


@Annecooper wrote:

Cannot get any programmes on itvx 


Have you tried rebooting the TV? Turn it off at the wall for a minute then power back on. This often cures things like this. 

Annecooper
Topic Author
This message was authored by Annecooper This message was authored by: Annecooper

Re: Cannot get itvx to work on my sky glass tv

Yes done that it's been playing up for about 5 days now 

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Cannot get itvx to work on my sky glass tv


@Annecooper wrote:

Yes done that it's been playing up for about 5 days now 


Try refreshing the apps by navigating to the following area in the settings menu:

settings > system management > resets and updates > Refresh Apps

Annecooper
Topic Author
This message was authored by Annecooper This message was authored by: Annecooper

Re: Cannot get itvx to work on my sky glass tv

Done  that twice and still not working 

Annecooper
Topic Author
This message was authored by Annecooper This message was authored by: Annecooper

Re: Cannot get itvx to work on my sky glass tv

It comes up and says it's a problem at your end 

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Cannot get itvx to work on my sky glass tv


@Annecooper wrote:

It comes up and says it's a problem at your end 


We're not Sky, we're just fellow customers. 

You'll probably need to ring Sky for further troubleshooting. 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Cannot get itvx to work on my sky glass tv

@Annecooper what is the exact message appearing on screen?

 

How long did you wait after selecting refresh apps before trying IT X again?

Exiled in HH
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