13 Mar 2023 01:17 PM
When you go through oredering it talks of returning the old gear?
13 Mar 2023 01:19 PM - last edited: 13 Mar 2023 01:20 PM
Posted by a Superuser, not a Sky employee. Find out moreUnfortunatley not
it's one system or the other
ones you activate glass / stream your q subscription is automatically cancelled
you do have a 31 day cooling period to return to q if it's not to your liking and as such you retain your q equipment until the 31 days are passed before returning
13 Mar 2023 01:19 PM - last edited: 13 Mar 2023 01:20 PM
Posted by a Superuser, not a Sky employee. Find out moreUnfortunatley not
it's one system or the other
ones you activate glass / stream your q subscription is automatically cancelled
you do have a 31 day cooling period to return to q if it's not to your liking and as such you retain your q equipment until the 31 days are passed before returning
13 Mar 2023 01:21 PM
Posted by a Superuser, not a Sky employee. Find out more
The 'official' answer from Sky is in the 'Here's the legal bit' at the bottom of the page at sky.com/glass:
Existing Sky TV customers moving to Sky Glass:
You can only have one Sky TV subscription at your address, so if you already have Sky Q or Sky+ , you will need to take a new TV subscription and choose a new TV package for Sky Glass. We will bill you for your existing Sky TV subscription until your Sky Glass TV subscription is activated. Billing for your Sky Glass TV subscription will start when you activate your Sky Glass TV. If you have Sky Q, you will need to send back your Sky Q boxes within 60 days of receiving Sky Glass or you may incur a non-returns charge. Any third party subscriptions that you do not pay for through Sky but view on your current Sky platform will not be viewable on Sky Glass. Any recordings you have on Sky Q or Sky+ will not transfer to Sky Glass. Sky Store Buy and Keep purchases will still be accessible via the Sky Store app.