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Discussion topic: Can you order Sky Glass in addition to Sky Q?

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This message was authored by Yankees This message was authored by: Yankees

Can you order Sky Glass in addition to Sky Q?

When you go through oredering it talks of returning the old gear? 


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This message was authored by Jporch316 This message was authored by: Jporch316 Answer

Re: Can you order Sky Glass in addition to Sky Q?

Posted by a Superuser, not a Sky employee. Find out more

@Yankees 

Unfortunatley not 

 

it's one system or the other 

 

ones you activate glass / stream your q subscription is automatically cancelled 

 

you do have a 31 day cooling period to return to q if it's not to your liking and as such  you retain your q equipment until the 31 days are passed before returning 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!

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This message was authored by Jporch316 This message was authored by: Jporch316 Answer

Re: Can you order Sky Glass in addition to Sky Q?

Posted by a Superuser, not a Sky employee. Find out more

@Yankees 

Unfortunatley not 

 

it's one system or the other 

 

ones you activate glass / stream your q subscription is automatically cancelled 

 

you do have a 31 day cooling period to return to q if it's not to your liking and as such  you retain your q equipment until the 31 days are passed before returning 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Can you order Sky Glass in addition to Sky Q?

Posted by a Superuser, not a Sky employee. Find out more

@Yankees 

 

The 'official' answer from Sky is in the 'Here's the legal bit' at the bottom of the page at sky.com/glass:

Existing Sky TV customers moving to Sky Glass:

You can only have one Sky TV subscription at your address, so if you already have Sky Q or Sky+ , you will need to take a new TV subscription and choose a new TV package for Sky Glass. We will bill you for your existing Sky TV subscription until your Sky Glass TV subscription is activated. Billing for your Sky Glass TV subscription will start when you activate your Sky Glass TV. If you have Sky Q, you will need to send back your Sky Q boxes within 60 days of receiving Sky Glass or you may incur a non-returns charge. Any third party subscriptions that you do not pay for through Sky but view on your current Sky platform will not be viewable on Sky Glass. Any recordings you have on Sky Q or Sky+ will not transfer to Sky Glass. Sky Store Buy and Keep purchases will still be accessible via the Sky Store app.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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