Can anyone help me fix my sound issue as can hear adverts but cancan hear people talking

[Crystallinda]

Can anyone help me with my sound problem can't hear people talking properly 

[GD1]

@Crystallinda  Do you Have Sky Glass or a Sky stream puck?

[TimmyBGood]

@Crystallinda 

That might suggest a defective center speaker, as this tends to be where speech is mixed for dramas.

[Crystallinda]

I have both been through all the checks my sky puck won't connect to my sky glass tv

[Jones_The_Cat]

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@Crystallinda wrote:

I have both been through all the checks my sky puck won't connect to my sky glass tv

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You don't connect a Stream puck to a Glass TV. 

A Glass TV already has the streaming hardware inside it. You need to connect it to your broadband, not to a puck.