@Georgia+Goodenoug
That's why Sky prefers the couriers to unbox the set and assemble it onto the stand.
In the absence of that having happened you'll need to call Sky and insist that it's delivery damage and you'll need a replacement.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
