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Discussion topic: Both Sky Glass TV's always say cant connect to Broadband

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This message was authored by: anfield89

Message posted on ‎27 Oct 2025 08:34 AM

Both Sky Glass TV's always say cant connect to Broadband

Every time i switch TV on for first time (Both Sky Glass) it says it cant connect to Broadband. Everything else in house is connected with no problems. i have to enter new passwoprd evey time. I have Vodafone Broadband which is very fast, so i can not see why Sky TV has this issue

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This message was authored by: lettice

Message posted on ‎27 Oct 2025 08:40 AM

Re: Both Sky Glass TV's always say cant connect to Broadband

Posted by a Superuser, not a Sky employee. Find out more

Change both your Sky Glass TVs to the following recommended settings set in Settings>
Set Network standby mode to ON and Overnight power saving to OFF.

 

Turn wifi OFF under Network if your TVs are connected via ethernet.

Once you have made the changes in settings above, do a settings restart straight away on both your Sky Glass TVs.

This ensures that the options are saved correctly.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TVs will perform a reboot. It will take a few minutes to complete

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