28 Nov 2023 05:07 PM
We bought our Skyglass TV when we lived in Surrey. We moved to Yorkshire some months ago and we changed our Sky Glass viewing address to our new one (and on our Sky account etc).
We are still getting South East Today when we are watching BBC news. Can this be fixed?
28 Nov 2023 05:17 PM - last edited: 28 Nov 2023 05:19 PM
Posted by a Superuser, not a Sky employee. Find out moreAll the BBC regional channels are available from channel 950 onwards, so you can always switch over to that BBC region variant.
I believe its meant to work based on your postcode, so if your old address is still the address associated with your Sky account somewhere in the system that may be why you are seeing the wrong region. Its also possible that the Sky Glass doesn't pick up the update in address and BBC region unless you reset it. Its quite easy to reset a Sky Glass but it wipes all your WIFI config and app logins, and can break your account link, so i'd avoid doing this unless Sky advise you to do this as the fix. Its probably worth phoning Sky and asking them if the reset would fix the region issue,
Here’s the full list of upcoming channels and their Sky Glass / Sky Stream numbers:
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
28 Nov 2023 05:17 PM - last edited: 28 Nov 2023 05:19 PM
Posted by a Superuser, not a Sky employee. Find out moreAll the BBC regional channels are available from channel 950 onwards, so you can always switch over to that BBC region variant.
I believe its meant to work based on your postcode, so if your old address is still the address associated with your Sky account somewhere in the system that may be why you are seeing the wrong region. Its also possible that the Sky Glass doesn't pick up the update in address and BBC region unless you reset it. Its quite easy to reset a Sky Glass but it wipes all your WIFI config and app logins, and can break your account link, so i'd avoid doing this unless Sky advise you to do this as the fix. Its probably worth phoning Sky and asking them if the reset would fix the region issue,
Here’s the full list of upcoming channels and their Sky Glass / Sky Stream numbers:
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
28 Nov 2023 10:53 PM
Thank you, we watched regional news tonight!