04 Jul 2024 04:30 PM
Watching tennis on sky glass a message says watch on BBC I player in uhd Went to the i player the picture was useless . So I rang sky explained the problem with the I player picture she came back after speaking to tec people . There is a problem with the I player they don't know when it would be fixed so I decided to cancel sky glass after 7 days and go back to sky q
q
04 Jul 2024 05:18 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @ellymay122
Working here. Don't forget that Glass / Stream is delivered via broadband and not satellite. What speed internet connection do you have? You need 30 Mbps for UHD. You also need a strong connection between your Glass / Stream device and your router.
MikeAlanR
04 Jul 2024 05:26 PM
Speed was 66
04 Jul 2024 09:05 PM
Posted by a Superuser, not a Sky employee. Find out moreDoesnt leave a lot of headroom for other use if glass is using half your bandwidth. You may have a better experience using an ethernet cable and turning off WiFi in the settings.
Given you have stated your going back to Q not sure what advise you are after? Not sure if you are returning Glass or keeping it, but if you are keeping it see: https://www.sky.com/help/articles/connect-q-to-glass
MikeAlanR