As skipping not working on Sky Glass

[MC001]

Hi. My subscription has ad skipping but when I try and fast forward it just takes me back to the same advert.
I have just changed to sky glass. Is there something I need to switch on?

ta 

[mikealanr]

@MC001 

Ad skipping works differently in different apps. Which app are you having difficulty with? See: https://www.sky.com/help/articles/ad-skipping-sky-glass

Obviously if your watching from start and catch up with the live broadcast or watching live you can't skip ahead any further.

MikeAlanR

[MC001]

Thanks. I was on Sky Atlantic in demand and it didn't work for the Ads at the beginning and during the show. 

Any help appreciated !

(the sky glass is new)

[Jporch316 · Accepted solution]

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@MC001 wrote:

Thanks. I was on Sky Atlantic in demand and it didn't work for the Ads at the beginning and during the show. 

Any help appreciated !

(the sky glass is new)

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Try pulling the plug from the socket for a few minutes ..... this normally cures minor glitches. I have mine connected to a smart plug so I can use an app or alexa to power it down without leaving the comfort of my sofa ......

[MC001]

thanks @Jporch316 it now works

go figure!