Alexa stopped playing sound from sky glass

[jecsouthwark]

Having worked perfectly for months , my Alexa has suddenly stopped any audio output from my sky glass, which it is connected to via Bluetooth. 

1. Have tried removing and reconnecting Alexa ( which announces it is now connected to Sky and sky glass shows it connected)

2. Have cycled through the audio output options to see if that fixes it. 

3. Have rebooted both glass and Alexa device. 

It's really annoying because it worked perfectly giving a surround sound experience. Clearly sky have changed something. Has anyone else come across this issue ?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.