After 4th reboot of the day Glass decided it wanted to reset back to brand new out of box settin

[Mark39]

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@Anders73 wrote:

After spending over 3 hours on level-1 chat with an agent this morning, I was told I needed to call a call centre for level-2 support

I did warn you that might happen.

...I was told that as I'd used this forum as a way of resolving the daily (at least) issues and not logged them officially with Sky it meant my complaint would be treated less seriously. 

That's, in part, because Sky don't know who you are from a forum post, so there can be no record on your Sky account of the problems you've had which were resolved as a result of help here.

 Large gin and a call centre queue awaits. 😩

Hopefully the wait won't be too long. Lines are reportedly quieter after 9.00pm or just after they open at around 7.00am if you can face calling at one of those times.

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[Anders73]

Thank you @Mark39   It's the second point that sticks in my throat the most.

Promoting a forum as the first point of call to resolve queries, which handily minimises costs through employing fewer FPOC agents in a contact centre, is all well and good.  Weaponising that when a customer tries to complain about the litany of issues with a sub-standard, poorly developed product is disingenuous and underhand.  Sky is a double winner....fewer direct headcount costs and a handy way of wriggling out of genuine complaints about how bad a product Glass truly is.

I've been inconvenienced and annoyed to such a degree now that I'll just keep escalating this now.....including a complaint about the complaints process.