Subtitles not available

[Sophie29]

Hi, I'm trying to watch True Detective on Sky Atlantic. There's an 'S' next to the programme to show that substitutes should be available however when I go to switch subtitles on it's saying 'subtitles not available'. They've showing on Sky Go but don't really want to watch it on my phone! Any ideas? Thanks 

[Annie+UK]

You could report the issue to viewerR@sky.uk (Viewer Relations Team)

[Sophie29]

I will try that thanks 

[JohnLMO]

I have stopped watching UHD on sky for this reason but even on HD this programmes sub titles aren't active... gave up trying!!!

[TezTez]

Watching it from my playlist and still no subtitles! Sky need to sort it out!!!!!

[Plokijuh098]

This is driving me insane. I literally cannot watch TV if I can't have subtitles and it shows the S but nothing? What am I paying for then? Discriminatory 

[JohnLMO]

I also note that there seems little response or care from SKY @Sky 

[Mark39]

It's primarily a customer Community. Have you spoken to Sky?

BTW @Sky tags another customer, not Sky.

[Plokijuh098]

I've just been in contact on Twitter/X. I explained everything and they've updated it and after completely deleting all episodes (delete forever in manage recordings) and then re downloading the subtitles are now there for me. Worth a try for you