Sky Accessibility Chat option

[The+Js]

As I can't use the phone my  only real means of contact with Sky is via the Chat option.

Sadly this seems to b e permanently unavailable, is there anyone on here who can tell us why and more importantly is it going to return?

I'm after a replacement Accessibility remote as the one I have no longer responds on several of the button controls.

[GD1]

@The+Js  As customers we won't know what the issue is or how long it will last.

  I would just keep checking back to see if it's available Contacting Sky – Accessibility | Sky Help | Sky.com

[The+Js]

Thanks for your reply  I wasn't really expecting a Sky rep to answer it was more of a moan.

I've been checking 2 or 3 times a day for a week or two and it's not been available.

[Hedz1]

I am in a similar situation with attempting to getting the chat option. You might have better luck if you try the Help via messenger on Sky's Help Facebook page. Good luck!

[The+Js · Accepted solution]

Hi, 

Sorry I've not updated this but I did manage to eventually get connected to the Chat nad have now received a new remote.

Thanks for all the advice and encouragement.