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Discussion topic: How do i message sky?

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This message was authored by Aethos88 This message was authored by: Aethos88

How do i message sky?

I am registered  with sky accessibility as I cannot use the phone, but sky still keep trying to call me. Does anyone know how do I actually message them to see what's going on? 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: How do i message sky?

Posted by a Superuser, not a Sky employee. Find out more

Try reloading the page as the first one I see is "Chat with Us".

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This message was authored by GD1 This message was authored by: GD1

Re: How do i message sky?

Posted by a Superuser, not a Sky employee. Find out more

@Aethos88  If your already registered try here  https://www.sky.com/help/articles/contacting-sky-accessibility, there are a nunmber of contact options.

 

Please note you may need to wait a few seconds for the contact option to appear.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Aethos88
Topic Author
This message was authored by Aethos88 This message was authored by: Aethos88

Re: How do i message sky?

Thank you for the reply, but this page only has the option to call, use a webcam, or install the text relay app. No option to message them, unless I'm missing something?

This message was authored by caesarome This message was authored by: caesarome Answer

Re: How do i message sky?

Posted by a Superuser, not a Sky employee. Find out more

Try reloading the page as the first one I see is "Chat with Us".

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Aethos88
Topic Author
This message was authored by Aethos88 This message was authored by: Aethos88

Re: How do i message sky?

Thank you, sorted.

For anyone reading who has the same issue, strangely samsung browser doesn't show that option, but does the other 3, so you would never know its there.

I tried it on chrome browser and yes the 4th option appeared.

It was just marketing nonsense, turns out that they don't think to opt you out of sales phone calls when you register for accessibility, you still have to opt out yourself.

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