0

Discussion topic: How can we make a difference?

Reply
Reply
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How can we make a difference?

Posted by a Superuser, not a Sky employee. Find out more

@Johnny888 
It may be worth you registering with the Sky Accessibility Team who may be able to help you. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Johnny888 This message was authored by: Johnny888

Re: How can we make a difference?

Ok many thanks will do

👍🏻👍🏻

This message was authored by Bob4444 This message was authored by: Bob4444

Re: How can we make a difference?

Sorry, I should have made myself clearer, I was talking about the ability to have your Favourites available on the SKY GO app, I know it's available on the SKY Q box, but it would be helpful to access it when you were away from home.

This message was authored by B745boat This message was authored by: B745boat

Re: How can we make a difference?

Do customers who are registered blind receive any discount on their monthly account please

This message was authored by Mark39 This message was authored by: Mark39

Re: How can we make a difference?

Posted by a Superuser, not a Sky employee. Find out more

@B745boat wrote:

Do customers who are registered blind receive any discount on their monthly account please


All customers are eligible for a discount in return for agreeing to an 18 months contract - just call and ask. I don't believe there's any additional discount for those registered blind.

This message was authored by Dalton9898 This message was authored by: Dalton9898

Re: How can we make a difference?

Sky q had audio description on programmes which my wife could record and watch anytime. However with sky glass she is restricted to live tv audio description 

This message was authored by Nplp This message was authored by: Nplp

Re: How can we make a difference?

In my view Sky's accessibilty service is not, as it stands, fit for purpose. It is, in its design, inherently flawed and actually enhances discrimination and exclusion in its application.

Firstly, it is not the fault of those in the accessibility team,, who, in the main deal with customers with essentially limited tools. The issue is, if you are deaf,  do not sign and prefer not to use text relay ( due to privacy), if you, for example need to be referred to the mobile team, as the accessibility team are not "mobile trained", the mobile team can only deal with you via an audio phone call rather than text or email. Allegedly this is due to Data Protection, although I am at a loss to determine the relevant section and clause that appertains. 
Essentially, if your query needs to be referred to the 'mainstream' then if you are deaf, you are restricted in the communication methods available, essentially discrimination and exclusion.

A company that provides an accessibilty service which is short sighted and flawed in its design and is of limited or no use to disabled people is worse than no accessibilty team at all - as the feeling of let down and coming across obstacle after obstacle exacerbates the feeling of exclusion.

 

This message was authored by prescol This message was authored by: prescol

Re: How can we make a difference?

it would help extremely, if you can provide audio description A.D. on Sky own on demand content. It's available on Netflix and Disney+ and also available on live transmissions, but not on catch up.

This message was authored by Daniel-F This message was authored by: Daniel-F

Re: How can we make a difference?

Posted by a Sky employee

Hi @prescol

 

Thanks for your comment and feedback.

 

I've found information here on Audio Description which details what we currently provide for our customers if you are interested.

Daniel
Community Moderator
This message was authored by RaphaeliteGirl This message was authored by: RaphaeliteGirl

Re: How can we make a difference?


@Annie+UK wrote:

@PaulRobo wrote:

Sky epg used to have a feature where you could scroll through the epg and mark any programmes that you wanted to Wath. The programmes would then be played automatically as they started, each channel being selected as required. 

This would be a good feature to Re implement. On Sky Glass programmes could be added to the playlists in priority order and continuously play whilst you sit back and watch. That's a playlist. The concept comes from music playlist and that list actually plays, it doesn't require each track to be played individually

 

 

 


How will this help people with accessibility needs?


Hello @Annie+UK

 

To answer your question, @PaulRobo's suggestion would specifically help Sky customers living with cognitive processing, sequencing, and working memory/executive function disabilities.  That encompasses quite a diversity of ages and disabilities - from neurodivergent customers, those living with any form of cognitive decline (which may or may not include dementia), those re-learning to process information or who rely on external prompts to achieve better independence – eg those recovering from stroke or acquired head injuries.

 

Not all accessibility challenges are about audio-visual challenges, of course, though I think those are the disabilities that most often spring to mind in people not living with disabilities.  A quick glance at any banking or other large institution's accessibility page on their website would confirm this – they're mostly about braille and large print.

 

As a neurodivergent customer myself, caring for someone with combined executive function and sight impairments, I can vouch that this suggestion would help both of us – and thousands like us, I imagine.

This message was authored by RaphaeliteGirl This message was authored by: RaphaeliteGirl

Re: How can we make a difference?

Hi @ClareD1979 

 

I think @Myke+B 's suggestion that you've replied to, is spot-on.

 

I view YouTube on Chrome, and use a simple (free!) plugin that allows me to completely customise any closed-captions – screen position, background opacity, font size, background colour, font colour – in essence everything!

 

Given that a one-person developer has managed to create a free plugin that piggy-backs problem-free onto a major provider's software that (like Sky's) is updated very frequently, it makes me wonder why Sky doesn't similarly allow developers to build plugins that would infinitely improve the UX for thousands of your customers at virtually no cost to you.

 

Given the backlog of some brilliant suggestions in this thread that are still to be actioned by Sky's own developers – in some cases three years on – it would seem a bit of an own-goal to not open up for collaboration... 🤔

This message was authored by Nplp This message was authored by: Nplp

Re: How can we make a difference?

I'm afraid Sky accessibility team is not fit for purpose - every query I have made to them elicits the response that I need to contact the specialist team direct, and those teams can only deal by phone. Which, considering I'm seriously deaf, hence originally registering with the accessibility team, is brilliant! Also, having purchased a Sky Glass, and found to my audiology team and mine's stunned consternation that it does not support Bluetooth for Bluetooth hearing aids or Cochlear Implants (I have both), nor does it facilitate an audio streamer whilst allowing normal audio to be played for others, AND when raising this with Sky they have no intention of upgrading to correct this then one can only conclude that Sky, in relation to Disabilties, is inherently institutionally discriminatory.

This message was authored by STUARTAT This message was authored by: STUARTAT

Re: How can we make a difference?

The lack of an option to change subtitle settings is the only thing stopping us from rejoining Sky.

My wife needs subtitles for every programme and the huge clumsy sky subtitles in big black boxes make it impossible to watch TV without missing half the screen. 

It's ridiculous that every other provider can offer the option to change subtitle settings, but Sky is still stuck with 40 year old technology.

Until it changes, we will continue to be ex-customers.

This message was authored by Bunce52 This message was authored by: Bunce52

Re: How can we make a difference?

Having just updated to Sky Q 2TB plus a mini box from HD+ we are very unhappy with the user interface and remote control, compared to the HD+ interface. My wife suffers from BPPV which is vertigo and inner ear problems, so fast moving screens cause her to fill sick, so when trying to navigate through the Recordings to find what has been recorded, the screen jumps about and shifts up and down and sideways which causes her discomfort. I am trying to get her to use the microphone button to go straight to the TV Guide and select the programmes she wants, but even there the white writing on blue screen makes it difficult for someone who has poorer eyesight. She much preferred the old alternate highlighted lines. The number of buttons you have to go through just to get to the TV Guide is riddiculous, the old UX had just one button that took you straight to the guide. I think this may make her loathe to want to select and watch programmes on her own.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: How can we make a difference?

Posted by a Superuser, not a Sky employee. Find out more

@Bunce52 Doesn't Sky Q have high contrast mode in the accessibilities settings like Sky+ has?

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 7 hours

New Discussion