16 Jun 2023 07:30 PMPosted by a Superuser, not a Sky employee. Find out more
16 Jun 2023 07:47 PM
Sorry, I should have made myself clearer, I was talking about the ability to have your Favourites available on the SKY GO app, I know it's available on the SKY Q box, but it would be helpful to access it when you were away from home.
18 Jul 2023 05:14 PMPosted by a Superuser, not a Sky employee. Find out more
Do customers who are registered blind receive any discount on their monthly account please
All customers are eligible for a discount in return for agreeing to an 18 months contract - just call and ask. I don't believe there's any additional discount for those registered blind.
06 Aug 2023 03:42 PM
Sky q had audio description on programmes which my wife could record and watch anytime. However with sky glass she is restricted to live tv audio description
14 Sep 2023 08:54 PM
In my view Sky's accessibilty service is not, as it stands, fit for purpose. It is, in its design, inherently flawed and actually enhances discrimination and exclusion in its application.
Firstly, it is not the fault of those in the accessibility team,, who, in the main deal with customers with essentially limited tools. The issue is, if you are deaf, do not sign and prefer not to use text relay ( due to privacy), if you, for example need to be referred to the mobile team, as the accessibility team are not "mobile trained", the mobile team can only deal with you via an audio phone call rather than text or email. Allegedly this is due to Data Protection, although I am at a loss to determine the relevant section and clause that appertains.
Essentially, if your query needs to be referred to the 'mainstream' then if you are deaf, you are restricted in the communication methods available, essentially discrimination and exclusion.
A company that provides an accessibilty service which is short sighted and flawed in its design and is of limited or no use to disabled people is worse than no accessibilty team at all - as the feeling of let down and coming across obstacle after obstacle exacerbates the feeling of exclusion.
09 Nov 2023 04:55 PM
it would help extremely, if you can provide audio description A.D. on Sky own on demand content. It's available on Netflix and Disney+ and also available on live transmissions, but not on catch up.
10 Nov 2023 09:01 AMPosted by a Sky employee
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