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Discussion topic: How can we make a difference?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How can we make a difference?

Posted by a Superuser, not a Sky employee. Find out more

@Johnny888 
It may be worth you registering with the Sky Accessibility Team who may be able to help you. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Johnny888 This message was authored by: Johnny888

Re: How can we make a difference?

Ok many thanks will do

👍🏻👍🏻

This message was authored by Bob4444 This message was authored by: Bob4444

Re: How can we make a difference?

Sorry, I should have made myself clearer, I was talking about the ability to have your Favourites available on the SKY GO app, I know it's available on the SKY Q box, but it would be helpful to access it when you were away from home.

This message was authored by B745boat This message was authored by: B745boat

Re: How can we make a difference?

Do customers who are registered blind receive any discount on their monthly account please

This message was authored by Mark39 This message was authored by: Mark39

Re: How can we make a difference?

Posted by a Superuser, not a Sky employee. Find out more

@B745boat wrote:

Do customers who are registered blind receive any discount on their monthly account please


All customers are eligible for a discount in return for agreeing to an 18 months contract - just call and ask. I don't believe there's any additional discount for those registered blind.

This message was authored by Dalton9898 This message was authored by: Dalton9898

Re: How can we make a difference?

Sky q had audio description on programmes which my wife could record and watch anytime. However with sky glass she is restricted to live tv audio description 

This message was authored by Nplp This message was authored by: Nplp

Re: How can we make a difference?

In my view Sky's accessibilty service is not, as it stands, fit for purpose. It is, in its design, inherently flawed and actually enhances discrimination and exclusion in its application.

Firstly, it is not the fault of those in the accessibility team,, who, in the main deal with customers with essentially limited tools. The issue is, if you are deaf,  do not sign and prefer not to use text relay ( due to privacy), if you, for example need to be referred to the mobile team, as the accessibility team are not "mobile trained", the mobile team can only deal with you via an audio phone call rather than text or email. Allegedly this is due to Data Protection, although I am at a loss to determine the relevant section and clause that appertains. 
Essentially, if your query needs to be referred to the 'mainstream' then if you are deaf, you are restricted in the communication methods available, essentially discrimination and exclusion.

A company that provides an accessibilty service which is short sighted and flawed in its design and is of limited or no use to disabled people is worse than no accessibilty team at all - as the feeling of let down and coming across obstacle after obstacle exacerbates the feeling of exclusion.

 

This message was authored by prescol This message was authored by: prescol

Re: How can we make a difference?

it would help extremely, if you can provide audio description A.D. on Sky own on demand content. It's available on Netflix and Disney+ and also available on live transmissions, but not on catch up.

This message was authored by Daniel-F This message was authored by: Daniel-F

Re: How can we make a difference?

Posted by a Sky employee

Hi @prescol

 

Thanks for your comment and feedback.

 

I've found information here on Audio Description which details what we currently provide for our customers if you are interested.

Daniel
Community Moderator
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