Help - going around in circles.

[GGreensill]

I am 89 , deaf and partially sigthed in a wheelchair.  For past 2 or so months no phone line working.  Because I am old and deaf I cannot hear on my phone so my carers use it when I ask them to but my phone is stating something is wrong with the line and it needs fixing as I live on my own.  I have been through the most unhelpful chat and the original passwords and security I sent I no longer recall and even the mothers maiden name question I fail on so wat do I have to do to get someone to actually answer a simple question.  I want a SKY/BT engineer to test the line - ensure its fine if its not I will know but the last time I asked I was charged £65 for nothing and saw nobody.  place a message on my Sky. I need to be able to allow my carers to make emergency calls asap. 

[Annie+UK]

I have escalated your post to a Sky Staff Expert

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[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Mark39]

@GGreensill is this a new fault, or is it the same fault you posted about in June last year which was escalated then for you?

[GGreensill]

This happened a few months ago at some point. It's a different matter.  

[Mark39]

OK. You should be seeing a chat bubble here, just as you did last time. Click on it to open a private online chat with Sky.