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Discussion topic: Customer Support

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This message was authored by: Robpat13

Message posted on ‎04 Sep 2022 12:03 PM

Customer Support

I am trying so hard to get hold of a person to talk to and not a robot.  I need help with my bill and keep getting messages from you.  I have tried phone, but have got absolutely nowhere.  I am a very hard of hearing and my wife is disaled and between us we are getting more and more anxious.

Please help.

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This message was authored by: Annie+UK

Message posted on ‎04 Sep 2022 12:05 PM

Re: Customer Support

Posted by a Superuser, not a Sky employee. Find out more

Have you registered with the Sky Accessibility Team? You will get various extra avenues to contact Sky

I am Neurodivergent – FAQs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
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This message was authored by: caesarome

Message posted on ‎04 Sep 2022 12:06 PM

Re: Customer Support

Posted by a Superuser, not a Sky employee. Find out more

If you register with the accessibility team then there are more options with you with regards to contacting Sky support as you can read about here:

 

https://www.sky.com/help/articles/credit-agreement-sky-mobile

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