As somebody with severe hearing difficaulties why oh why are you changing from the Lovely people of Scotland to farm contracts out to places in the world where I cannot understand them, they have no knowladge of what they are doing and are very "Read Off The Card" there is no geniune concern or help. I do not like having to continaully repeat myself and keep asking them to slow down and speak so I can understand. Everything was fine untill you move most of the services abroad, and don't say its just a few, every call Iv made in the last 4 weeks iv ended up speaking to people who I cant understand.
What happened to those lovely people in Scotland and their jobs???
