Discussion topic: Accessibility - great service
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Message posted on 06 Mar 2024 12:48 PM
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Accessibility - great service
I recently joined Sky Accessibility and want to tell others how good it is.
I needed a different remote control after upgrading to Sky Q as the standard one isn't manageable for me (and I suspect plenty of others - it's horrible). Got signed up in 2 minutes and the Sky Q Accessibility remote control arrived 2 days later. Fabulous, a huige difference from the standard one, this one is easy to use, intuitive, and no small fiddlt buttons. This should be the standard remote because it is far superior.
I have the multi-room setup so I called the Accessibility helpline and asked if I could have an extra one - it arrived 2 days later. The helpline is wonderful, I had a nice chat with the customer service guy in Scotland, and found out a few more things. Sky dedicate this helpline for more than queries, they also monitor vulnerable customers and provide support. Excellent, and beyond what most companies would do.
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Message posted on 01 Jul 2024 06:29 PM
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Re: Accessibility - great service
I joined them ages ago, and they've been fantastic, but my old phone died, and now I don't have their phone number. I called to ask for it, and was given the number I'd just dialled - ie the regular one. Does anyone have it, please?
Message posted on 01 Jul 2024 06:36 PM
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Re: Accessibility - great service
@Wendily See here https://www.sky.com/help/articles/contacting-sky-accessibility
Scroll down to the contact us options click the blue call us button to display the number
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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