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Discussion topic: Accessibility - great service

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This message was authored by twiglet3 This message was authored by: twiglet3

Accessibility - great service

I recently joined Sky Accessibility and want to tell others how good it is.
I needed a different remote control after upgrading to Sky Q as the standard one isn't manageable for me (and I suspect plenty of others - it's horrible). Got signed up in 2 minutes and the Sky Q Accessibility remote control arrived 2 days later. Fabulous, a huige difference from the standard one, this one is easy to use, intuitive, and no small fiddlt buttons. This should be the standard remote because it is far superior.
I have the multi-room setup so I called the Accessibility helpline and asked if I could have an extra one - it arrived 2 days later. The helpline is wonderful, I had a nice chat with the customer service guy in Scotland, and found out a few more things. Sky dedicate this helpline for more than queries, they also monitor vulnerable customers and provide support. Excellent, and beyond what most companies would do.

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This message was authored by Wendily This message was authored by: Wendily

Re: Accessibility - great service

I joined them ages ago,  and they've been fantastic, but my old phone died, and now I don't have their phone number.  I called to ask for it, and was given the number I'd just dialled - ie the regular one. Does anyone have it, please?

This message was authored by GD1 This message was authored by: GD1

Re: Accessibility - great service

Posted by a Superuser, not a Sky employee. Find out more

@Wendily  See here https://www.sky.com/help/articles/contacting-sky-accessibility

 

Scroll down to the contact us options click the blue call us button to display the number

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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