Accessibility Remote - Infrared or Bluetooth

[RFS123]

Does the accessibility remote use bluetooth or infrared control for managing the Sky Q main and mini boxes? I do understand it does not have voice control. 

Thanks

[Lisa-P1987]

They still use Bluetooth and Infrared like the standard remotes. 

[RFS123]

Well I've had Sky Q + 2 mini boxes installed today and it seems all 3 of the accessibility remotes are not using bluetooth. If I try to use the remote without line of sight, it does not work.

I've tried re-pairing with the TVs (7 + 9 and hold till light blinks 4 times etc.) but still no go. 

How do I get these remotes to work via Bluetooth?

[Mark39]

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@RFS123 wrote:

I've tried re-pairing with the TVs (7 + 9 and hold till light blinks 4 times etc.) but still no go. 

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7 + 9 unpairs the remote.

It's 1 + 3 to pair the remote.

[RFS123]

I pressed 7+9 to reset the remote and then 1+3 to re-pair. But all that does is take me to the dialogue to set the TV code.  Once done it needs line of sight to work both TV and Sky box. 

I therefore tried one of the standard remotes (not the touch version). Now when I try to set this up it first tells me to press 1+3, at which point it confirms it has been set up as Bluetooth. I then follow the dialogue to set the TV code and all works fine.

If the Accessibility remote is Bluetooth, then how is it set up? It seems to me it isn't bluetooth-capable. 

[RFS123]

Just spoken to the Sky engineer who installed our Q system, and he confims that these remotes do not support Bluetooth.

[BestBearEver]

@@ don't want a Bluetooth remote - is an infrared remote available to use with the SkyQ bo

[Mark39]

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@BestBearEver wrote:

@@ don't want a Bluetooth remote - is an infrared remote available to use with the SkyQ bo

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The standard Sky Q remote can operate purely in infra red mode. Just press 4 + 6 together for several seconds.

[BestBearEver]

@Mark39 thank you!