Send Thanks to Sky

I was having some issues with two laptops connecting to broadband after some settings were changed on Sunday. One new laptop wouldnt connect but the other would when I logged in this morning. An operator from the sunday had made an error in not actually booking an engineer call out and then when I rang to chase this, it was advised an engineer wasnt actually coming out and his colleague hung up/ line dropped when putting me through to a different department. I rang back for again (9.48am)  feeling particularly cross and lacking in hope that my issue was going to get solved and that I was going to be fobbed off. As I had rung a few times, I was picked up by a department that apparently deals with people who keep having to ring back. I was really stressed and cross (couldnt get logged into work) and spoke to a Sky colleague who clearly new how to deal with stressed out customers and did his job brilliantly. I wanted to say thank you to him, for being professional and calm while i ranted, but he then put me through to a technical colleague (Alex) at 10.19am ish who sorted my problem and stayed on the line to make sure it was definitely fixed. Alex immediately understood the problem and lifted my mood telling me stories about his dog. Both colleagues were fantastic and credit where it is due. If possible to find them, please send my thanks (Alex had profuse thanks at the time, but i wanted to send my thanks to his previous colleague also).    Thank you!  ... View more

Kye was spending hours trying to help he even called me b ack the following day about the puck and helped me so much. Unfortunatly the internet is very poor here and eventually Sky glass will replace the system which will arrive next week but he was so helpful and pleasant he deserves a pay rise for all his skills helping me and my lack of internet skills. Mark from Stockport I spoke to tonight who was very helpful in the log in issues he also was very helpful I do hope you all  get the support  and praise you deserve. kind regards Linda Howes ... View more

Lori was very friendly, created a healthy environment and showed humour and compassion in her customer service. She deserves a pay rise.  ... View more

Apologies for the delay - but I wanted to give a massive thank you to Jimmy (Removed) for going above and beyond in setting up our broadband and TV in our new flat.    The 2 1/2 hours on the phone felt more like chatting to a mate than the usual process of speaking to a company. He took the time to understand mine and my girlfriends needs, even making sure we got the best deals on packages we were considering.    His thoughtful nature, humour and kindness didn't go unappreciated - and now we are settled into our first home, I wanted to personally thank him for being superb and let Sky know just how much of a credit he is to your team.    (PS I will 100% be calling you to set up Sky Sports in the future - even if you are a United fan haha!)    Kind regards, Dan   Moderator note: Removed personal details ... View more

Hi,   I would like to express my appreciation for the excemplary customer service shown by Graham. From his phone manner, product knowledge, communications were just above and beyond.    I know if I had a Graham on my team within my own profession I would consider myself very lucky.   I hope Sky Ireland appreciate just how much of a credit he is to their business.     ... View more

Killi the sky engineer... 14.6 2024. Installed my sky q ...had to move and reposition the dish ...Great job...went through everything with me, I'm 74....and he made everything easy to understand.  ... View more

Many thanks to Marina. We had lost all sky service on our dish. She immediatetly identified the problem as being neighbourhood trees and an old dish. She replaced the dish and put it higher on the wall. Problem solved. She then sorted out a number of other issues we had with the remote etc, removed an old cable and gave me a few shortcut tips. Excellent service, very efficient  and a lovely lady. We are very happy. ... View more

I was so amazed by the engineer Gary who came to help us with our lack of signal to the sky box today (29/11/23). Unfortunately he hit his head in our shed outside. He cut his head badly (I think he may end up needing stitches!) despite bleeding a lot, and he must have been in a lot of pain, he carried on working really hard. He found lots of cables that didn't work, that had been done by an electrician. He removed all the faulty cabelling running around the house to make it look neater and safer for our kids. He then put all new cabelling in. Not only did he fix it but he also cleared up cabelling that was not his work and went above and beyond. I would also like to send him my regards, I really  hope his head is okay. If it was me, I would have gone to A&E immediately and had the afternoon off. I hope the gash on his head is okay and recovers. I had to find somewhere to write a positive review, Gary was brilliant!  I hope his amazing service to Sky can be recognised somehow  ... View more

I wanted to say thanks to Mike in the Sky protect support team.  I have a problem with my indoor camera which appeared to fail / brick / became unresponsive during a firmware update.  I think it was a fairly easy problem to diagnose - but I wanted to say thanks for the speed of response and the clarity of next steps.  I used the support / contact us process within the app - and sent an email.  I had a personal response within 10 minutes. A quick exchange of emails and the whole matter was resolved (a replacement is on its way) within half an hour.  In an era of   "your query is important but we are busier than usual so it may take 7-10 working days to reply"   a resolution in less than 30 minutes is really great.  thanks  ... View more

Saturday night I took my 11 yo daughter to see Nothing But Thieves. I cheakily ask about taking her in to the lounge as it was her first ever gig and want to see if we could make it a bit more special. Your team was so accommodating. The guy who I believe was the team leader, whilst chatting, asked where our seats were. And from this point in our night totally changed from what was going to be a fabulous night to something really special. He allowed us to sit in the special seats beside the stage. (S4)-we were shown to our seats and then guided to the lounge. Even the guy on our door was so courteous and lovely. Other than it being a blinding night of music – as my daughter put it, she also felt confident about being there and safe. - which didn't feel before going in.  Jess is autistic - And safety for her is so important to her otherwise she can feel overwhelmed. I can't thank your staff enough. I've never seen that girl smile so much and this is not an easy thing to bring out her. And I also could relax.  Thank you from the bottom of my heart.  Liz Digby and Jessica.  ... View more

 *** SKY TV must appreciate there staff for such services ***   Thank you so much Chelsea.. Your services deserve appreciation thats the reason I am sharing my thoughts hope SKY team read and appreciate you.   I am with SKY TV since more then 10 years but recently due some advisors errors and false promises and promises made to give me a call and apologise or compensate ... they lost trust ... i lost my trust talking to any advisor because they seem caring on phone but at the back they do mistake and customer like me suffers there mistake and extra billing.   But Chelsea is the staff I spoken to on 29/09/2023.. between 9.am till 10.45am.. Her customer services shall be an example for perfect customer handling. The way she handle my queries.. my issues... my past bad experience.... very Professional .. sweet.. caring... and with in time she handled my problem which I had been struggling and frustrated since August 2023.... she handled in one call and thank you to her manager as well she/he helped her.. but if services like her provided to customers will always keep us using SKY TV. THANK YOU Chelsea and SKY Team for having such staff and services. Words might not explain the kind of appreciation I really wanted to share for her .. but I am a happy customer for today just because of her.   If Sky needs to contact me they are most welcome.   Regards,   Asif Faizullah   ... View more

I'd been having issues ordering broadband, with 2 orders getting cancelled. I was dealing with staff over the phone but, when walking past a Sky store, I decided to go in store and see if they could help. The staff member Kamal in Manchester City centre was so helpful. He helped me to create a new account and answered all the questions I had. He was very friendly and professional. All my issues were resolved by him within minutes. I want to thank him for his time.  ... View more

I would like to send a thanks to Ravinder based in Mumbai India Tv department for sorting out an issue for which wasnt even in his department, my issue was mobile related and he helped me resolve it after I spoke to several other advisors that couldnt solve the problem. Ravinder was polite and patient he deserves to be recognised for his hardwork. Thankyou Ravinder  ... View more