Send Thanks to Sky

Hi,  I was offered an upgrade to SkyQ a few weeks back and we were given an install date for 3 weeks after. Around a week before the instlal date, I contacted Sky to let them know that we have preivously has enginners visit the property but unable to complete the work as they did not have ladders that are high enough to access the dish. When the enginner came, we had the same problem adn they wern't able to change the LNB on the dish to install SkyQ.  I spoke with a number of agents who advised me to get a private company to install the LNB at my own expense. I was considering leaving Sky after 15 years until I spoke to Lauren (ID: LCL03). She was incredibly helpful, she managed to arrange a reimbusment for fitting the LNB privatley, she arranged an expres sinstall date with Sky and she kept me involved at each stage. If it wasn't for how helpful and efficient she was, I don't think I would have renewed a contract with Sky. I would like to say a special thanks to Lauren and her manager for dealing with the situation the way they did.  ... View more

your sky engineer Dave FS6859 came to my home after I had requested somone to check my Sky dish. He contacted me before arriving  and came at the time he said he would.   Dave checked the sky dish and made sure it was working properly .He checked the Sky box and finally replaced it. He also checked the Broadband connection. In addition he talked to me very knowledgeably about TV problems I was having and gave me helpful hints and advice.      I was really happy with Dave and my TV problems have disappeared since he came and replaced the Sky box.   He is one in a million and deserves promotion!  Thank you for sending Dave to me.   Pauline Lear                 ... View more

Hi I was phoning to cancel my sky tv package and ended up speaking to Vicky  (her manager was Brian and she was in Glasgow). She was so nice/helpful and without any hard sell whatsoever made my do a complete turn around to not only not cancelling my tv, but to actually move my broadband and phone to you too. I felt that i just  had to send some feedback for your company so you can employ more customer focused people like Vicky to help your company go from strength to strength. She took the time to listen and then prove she completely understood by focusing on what would suit my family not all the extras we wouldnt use. She explained everything in an easy to understand and patient manner so that I gained confidence in my understanding of the products, I gained confidence in her and also in your company, all soley due to her delivery of information and her communication skills.  Its very rare to speak to someone with this level of customer service skill, tbh the only other company that could compare would be first direct who are well known for always winning the customer service awards. I actually ended up paying more to move everything to you than had I gone elsewhere. This is a major indicator of how well I viewed your company and its dedication to improving its staff and customer service as tbh at the start my main objective was reducing price only. In all honesty if I could have afforded another £6 a month I would have gone with your cube too,  due to her skills alone, but with disabled children and limited funds those few pounds were beyond me. So to sum up im really amazed at the progression your company has made in realising that if you get the right calibre of staff and allow them the time to build rapport it will pay big dividends for your company. Well done sky and thankyou very much. ... View more

My second thank you message in two days.  I phoned to discuss my Fibre Package which has just been activated and needed to be changed.  I waited after the call for the survey but the line just shut down, so hoping my feedback gets to the right place.   Thank you very much to Ami in the Sales Dept who was extremely helpful in sorting out my Fibre contract.  She was very efficient and went out of her way to ensure I had the correct contract.   Also, thank you to Naomi in Accounts who helped to resolve a payment query for me.   I very much appreciated your help.  Excellent service! 😊   I would be grateful if this information could could be passed on to Ami and Naomi and to their respective Managers.    Thanks       ... View more

I would really appreciate it if you could send thanks to two Sky Staff members who helped me resolve a connection issue with my Fibre Broadband.  I finally got connected to my Broadband as a new customer after a ten day wait due to line faults and BT not fixing them.  I spoke to two Staff members yesterday - John in Provisions and Ali in The Fibre Team.  Whatever they did, it worked - a BT engineer was here early this morning and my Fibre Broadband is now working.  Thank you John and Ali - I really appreciate your help. ... View more

I just wanted to say thankyou to a member of the Sky team I spoke on the phone with a short while ago, as I haven't been sent the feedback text to respond to. I spoke with a Scottish guy called William who renegotiated my contract for me. He was incredibly helpful and friendly, and is a credit to the Sky team. Often customer service interactions can be an unpleasant experience but William was cheerful, efficient, affable and generally a pleasure to deal with, so I wanted to to commend him on a being a great member of your staff. ... View more

Sky Engineer Andy Bailey, Molesey, Surrey   Just had Sky engineer Andy to install dish and set up my Sky TV. BRILLIANT customer service - polite, friendly, SUPER-HELPFUL and patient. He wouldn't let go of any problem, kept trying, and calling people until the various issues were resolved. Cannot praise his attitude highly enough. Sky - you're lucky to have such fantastic representation! Donna Kristiansen ... View more

  Can't praise Kieran our Sky engineer enough! He has completely restored my faith in humanity an d Sky! Nothing was too much trouble - he was extremely knowledgable and informative, as well as very humerous and extremely polite.   Thanks Kieran - you made our Sky experience a happy one! ... View more

I have called 0800 759 0608 - phone sales - several times over the passed few weeks, to enquire re a new cellphone + contract. I have dealt with a lady named "Sherry" (ref: SCH84) and wish to clearly state that she has been nothing short of professional, efficient, thorough and customer-oriented.  A rare thing, and an absolute delight... DK. ... View more

We just wanted to say a big thank you to the Sky engineer who set up sky Q in our new home recently. He was very professional and helpful and we would definitely recommend him to friends and family. He went out of his way to make sure we had the best service possible. Thanks again John Bates e7078 Mrs Joanne Noade ... View more

Just wanted to make you aware of the excellent customer service I received today from a couple of your members of the retention team.  I called initially, in order to cancel my subscription and by the end of the two phone calls in question, i'd added broadband and calls to my package and signed up for another 18 months.  I originally spoke to Ryan, who allowed me to explain my reasons for cancelling, without even attempting to change my mind.  Ryan explained the inevitable cancellation charges for ending my contract early and even offered to decrease my package for the remainder of it, in order to keep the monthly costs down.  It wasn't until I myself brought up the subject of offers from rival providers, that Ryan then looked into how he could try and help me work out a better deal.   Ryan then gave me time to discuss it with my Wife and on ringing the sky contact number for a second time, I was very keen to be put back through to him but that wasn't possible.  However, Ryan had taken the time to jot every single detail down from our earlier conversation, so when I later spoke to his colleague Alison, she was able to continue the conversation where we left off.    To my suprise, Alison was equally helpful, an excellent listener and adviser and showed no interest in trying to sell me anything or question any of the offers Ryan had previously proposed to me.  I felt under no pressure what so ever speaking to her and honestly felt like she was trying her damndest to get me the best possible deal she could.     Like I stated previously, I was so impressed with the service I received today from these two, I even agreed to upgrade my package.  Not only that, it was for £10 more a month, than what I was offered by the rival provider in the first place.   Thanks to this amazing customer service, I managed to shave £20 of my monthy bills for Broadband, Calls and TV, ... View more

I just want to say thank you to a member of staff named Joe he was really helpfully today and I want to do a survey for him for he's amazing customer skills today he definitely solved my problem with sky but also made me feel like he understood the pressure of still being skint on pay day..I work in a customer environment and I'd be so happy if someone walked out of my store as happy as I was today.. so I just want to say thank you very much for your help you have been a life saver so if you can please send me your managers details I'll be so happy to tell them to. Brilliant job Joe  ... View more

Hi,   I had a sky engineer out today and i didnt catch his name. He was really polite and helpful. There was a problem with the signal on my box which he fixed in the matter of seconds. He then added a new part to my sky dish and put in a new lead to make sure i could record two things at once on my box. This was actually meant to have been done when sky was initally put in.  He couldnt have been any nicer or helpful. He is an asset to your company.   Thanks Stephanie    ... View more

Hi  I want to really give a massive compliment to Mark ID:mmi48. 😊 What a credit he is to sky , never had anyone like him before so supportive and helpful with everything , even has massive paitence with me 🙂 this guy need promoting or given a bonus because honestly he was so lovely and kind. I can't express how much he has made my day. I just want to say thanks to him I have stayed with sky and got a few offers that he gave me. Honestly the best sky colleague ever!  ​ ... View more

Hi,   I had engineers (tv and broadband) come over to my place on Friday 21st July, and they were indreible.  Polite, efficinet, on time, and informative.  To be honest, I couldnt have wished for me.   I never go out of my way to say thanks, but seeing that I have, can you please pass my thanks on. Thanks [removed]   Moderator Note: Account number. ... View more

I would like my thanks to be passed on to Alan Graham. I am pretty sure that was who I spoke to! I have had lots of problems with my broadband, with many other staff being incredibly unhelpful. I nearly cancelled my sky broadband contract to chose another provider, but Alan went the extra mile to help resetting the account correctly and sending out a new router for the next day. His customer service was amazing, some of the best I have experienced recently. If only all sky employees were like him!!! Thanks Alan!  Regards  Alex  ... View more

I would like to send thanks to a gentleman in the customer services / cancellation department called Jaz who spend over an hour on the phone with me talking through the options of either me cancelling / my tenant taking over my existing account. I promised him I would provide feedback but I did not receive a survey at the end of the call and would hate for his good service to go unrewarded. If one could be sent to me via email I would be happy to provide very complimentary feedback.   Regards, Andrew ... View more

I want to say a big thanks to Luis from the customer service team. I spoke to him at around 8:45 pm on July 19th. He was very helpful and understanding. I was supposed to get a text with where I can leave feedback but the text never came. So I am hoping you will pass on my feedback from here. Thanks Louise (not sure if spelled correctly) but you are a legend!  ... View more

Just want to say thanks to emma who helped me with switching my confusing accounts over. I called customers services and they counldn't help, however emma on the fb messenger took her time and sorted this out for me much appreciated! ... View more

We had a sky engineer called David/Dave out this morning to install our sky in our brand new home! (Worsley 9am Monday 17th July) He was so happy, bubbly and an actual joy to have!! So friendly! His words "treat each home like it's your own". Perfectly installed- hid all the wires on the house from the dish into the home! Thanks Dave! What a lovely man and a credit to the Sky company!  ... View more

Dave has come round today to install sky, firstly he put up a new dish and had it up and running in no time whatsoever which in itself was great service (especially considering he was not feeling too well) but then he has gone well above and beyond. After he has finished there were 3 people who were outside the front of my house high on drugs, he has called the police and awaited their arrival. Sky you should be truly proud of your employee he could quite easily of left and I hope you can not only pass on my thanks but consider some sort of reward for this outstanding employee. ... View more

Had sky q mini installed 5 mo that ago and had issues with the connection. We put up with it as it wasn't all the time but when the problem progressed I sought help via messenger which was great as I could stay out and about with my two small children and deal with the issues. Engineer appointment arranged and a new box installed. Unfortunately this did not rectify the issue and I further got intouch to arrange a further visit via messenger. Unfortunately had to telephone as I'd had an engineer out but again very helpful. Appointment made for an engineer to come out within less that a week of he first visit and an exceptionally helpful gentleman called Lewis has hopefully resolved the problem with a very thorough check of the equipment we have in place. All in all a very happy customer due to your excellent team.  ... View more

Hi there,   I would like to send my thanks to Peter who helped me on the phone with a sky broadband connection issue I have been experiencing. He spent almost an hour, maybe more, on the phone with me diagnosing the problem and helped me to stabilise my internet connection. I'd like to thank him for his patience and his pleasant demeanour throughout the call, it must be a really hard job he has to do and he does it very well. Thank you, Peter! ... View more

Hi, I would like to send thanks to Dylan working at INTU Braehead for really nice approach and fast help....  I'm giving him 10/10 for me as a satisfied customer ... View more

Hi, I had no idea where to put this, but I had to tell sky somehow that one of their employees deserves recognition for being such a stand-up guy! I was on my commute through Woking and a lady walking a dog had slipped over or something, either way she was on the ground in the middle of the road. He stopped his van and raced out with a bottle of water and checker her over and helper her up. She was so grateful! Well done that man. His reg was something like BL65 CLR. Fairly young - 20s or 30s and blondey brown hair.  Please make sure he gets recognition! ... View more

I had to cancel my Sky broadband and TV subscription today (moving in with my boyfriend who already has Sky) and I spoke to a lovely Scottish man who was super helpful and patient. I didn't get his name but I know he's off to LA to get married and do some voice acting. He was a top bloke and so happy he made my Monday better. He even sang at one point; it was fab.  ... View more

Needed guidance on how to cancel call guardian on our new telephone. I am 81 & not au fait with technology or associated challenging vocabulary. However, I did not need to worry. Kal, the engineer who advised me, was so patient & thorough. It was a pleasure to listen to him. He took his time with me & explained in clear, simple language. Thank you, Kal With grateful thanks Eileen Price ... View more

Hi I would like to send heartfelt thanks to Paul, of the Retentions Department, for all his help last evening. After a very frustrating 2 days spent being passed on to at least 3 different 'advisors' whilst trying to get my account amended, by using your text -  I found this text service awful, slow and useless - I finally gave up and decided to leave Sky and go elsewhere.  After being a 'loyal' customer for 18 years! I waited all day from 8am until 5.30pm trying to speak to someone via 'webchat' - but it was continously busy!  Have you stopped this service? If so, why does it not let customers know, instead of simply saying 'busy'... I kept the window open all the time, it never changed from 'busy'... I called to get confirmation that I was not under contract for anything (before I approached a new supplier), so was put through (via the automated phone system) to Paul, in 'Retentions'. What a darling! He patiently listened to my tale of woe, apologised for my trouble, and looked into my account for me.  He adivsed that the 'amendment' I had requested by text had not been done, and immediately did it for me.  I complained that I found I had been charged for 2 calls from my sky landline, to my mobile - that when I checked my mobile these calls were 'missed' so should not have been charged - and he refunded the charge. I also adivsed that I was calling to cancel all services as it had gone up far more than comparable supplier services.  He offered me discounts that will last the full length of an 18 month contract, and this brought my charges down to a more reasonable and manageable level.  Because of his help and kindness, patience and understanding, I have agreed to sign up for a further 18 months with Sky. I am so pleased I do not have the bother of sorting out a new provider, and that I will not lose any of my favourite channels, that I was looking forward to receiving a feedback request from Sky!  Typically this has not arrived - only a feed back request from the utterly useless text service!!! Needless to say, I gave them only 1 point - I was not given the option of giving them a zero! AND I only got the first question to respond to (isn't there usually 4 questions and a box for comments?) I am frustrated not to have received a feedback for Paul in Retentions, so I have decided to leave it here - in the hope that it might reach him (and his manager!).  I feel he deserves recognition for his kindness, patience and understanding.  Sky has him to thank - I had decided I was leaving prior to speaking to him! Well done, Paul!   Karen Venn   ... View more

  Hi Federica,   I really want to give feedback but I can't find a form to submit on Sky.com and I want to ensure that this feedback is relayed. I am currently moving home and I need to take my Sky Broadband with me and wanted to enquire about Sky TV.   I spoke to Graham today and I can honestly say Graham epitomises customer service. He completely understood my situation and helped me with both of my queries with minimum disruption to myself, ensuring I got the best possible deal. I cannot thank him enough for his help this morning; hence why I wanted to ensure this feedback is given to his manager.   In my opinion, Graham has given me the best customer service I have ever experienced from any company.    I will be recommending Sky to everyone and if this is the culture promulgated within Sky, I will definitely be looking for future vacancies.   All the best.   BH ... View more

Had a little trouble sorting out my bill and superstar of a person called Luke helped sort out everything, he was conciensious and sympathetic to my case and made sure he did everything in his power to rectify the issues!! I couldn't have asked for better service, Luke called me numerous times and even called back due to my working hours to fit in with me, I genuinely thought the guy cared and wanted to help and that's what he did!!! Fantastically may I add!!! Luke sought help from people above(possibly God, or Sky God) and everything was eventually sorted, I really appreciated Lukes help and now find myself ultimately saddened that I don't get regular phone calls from this guy anymore!!! I have eventually come to realize this God of a guy obviously needs to help other Sky customers and I highly recommend his services to those in need!!! Keep up the amazing customer service Luke, hopefully I'll have another issue one day and I can request your magnificent service once again!!   kind regards, sad faces and joy to the world    One Happy Sky Customer!!! ... View more

I don't normally give good feedback, never normally have the need to.   However after being ignored by your Social media team on three occasions, fobbed off by your live chat team and going through 3-4 advisors on your Sky App (Message us service). Needless to see I was exceptionally annoyed, as nobody seemed to want to help me and I was considering looking at another provider.   Since the 8th of June, my internet had suddenly started dropping connection (very frequently). I googled what checks I should be doing, ie checking the setup, the router lights etc. I even tried checking for a dial tone, with two different phones. So needless to say, I'd done everything I could. I just needed someone from Sky to show the effort in resolving a very disappointing and frustrating issue.   Then a day and a half later, I finally got passed onto an epic human who actually did want to get to the bottom of it. Despite my frosty reception, they took on the task of getting to root of the problem.   Within minutes they were all over it, discovered there was a fault on my line (externally) and has booked for a member of BT to go out and fix it (hopefully, as I don't have a lot of faith in BT). They explained where the fault was likely to be, and it should be a fairly routine task for BT. They set all expectations very clearly, and I go away from the chat feeling positive about Sky despite the unhelpful Sky minions I spoke to/or tried to speak to before.   I believe their name to be Ciaran (App - Message Us) service. They spoke to me as if I was a human, and acted as a human too - which was extremely refreshing as opposed to the 'robot-esque' web chatters I've spoke to in the past. I could tell they are enthusastic about helping people, and they are an absolute credit to Sky.  They have just saved you a customer, and I dare bet they are doing this daily.   I would like you to give them some recognition for their excellent customer service, good rapport and general Sky knowledge. I can't praise them enough.   If you need any details from me (like account number or account details) to find out who it was. Please feel free to message me. As you need to recognise fantastic people in your company, and reward where applicable. As these gems, are what keep your company rolling and your customers happy.   Truly epic. Thanks again Ciaran.   (Messaged me at 9:33pm, GMT through 'Message Us' on Sky App). ... View more

I have just been on the phone to a really nice man who helped me set up my broadband and line rental. We discussed what was best for myself and he was beyond helpful! However, I do not know his name so I am hoping that this message gets through to him somehow, perhaps through my account. Nevertheless, he was very, very helpful and made my experience so positive! I am now one very happy customer. ... View more

WOW! My thanks need to be passed to the adviser that kept his promise and called me back this evening, I think he was called David (19:11 13/06/2017). We chatted for 20 minutes like we were friends talking about box set binges and he even extended my discount on fibre for another 12 months. What an amazing guy! His friendliness alone was reason for me to stay with Sky and not transfer my broadband to another provider. This guy deserves a medal for being so genuine and kind. ... View more

I would just like to thank sky for there service and all there help after my 73 year old mother in law had been scammed by a phone company they have reconnected her back with yourselfs I can't thank them enough for there service time and effort in helping getting this matter sorted many thanks again  ... View more

Wanted to send Ross from Derby (I think the sky loyalty team) a thank you, extremely helpful and polite. Excellent telephone manner and friendly, provided very good customer service and very clear with his explanations. Credit where credit is due - thank you!  ... View more

Help in the community!    I was was really struggling about a week or so ago with all my shopping  when a lovely young man pulled up in his sky van to help me a lot of people were walking past without any care or concern  I was really struggling with the shopping plus I had my 3 year old granddaughter in tow who was being a little difficult to say the least, the lovely young mans name was John/Jon from Bicester,Oxfordshire part of his van registration was 63FZS but I missed the first part due to a raging granddaughter. Without his help I'm not sure whether I would of left the shopping or........... it really does make such a nice change in this day and age to get random acts of help.  Nicola   ... View more

I have just got off the phone to Barry and was compelled to say thank you. I wanted to downgrade my broadband as fibre was not working in my property as I live to far away from the exchange. Barry was quick to understand the problem and without hesitation, downgraded me, refunded the installation charge and provided me with a discount off my broadband and line rental for the next 12 months. There is a reason I am loyal to Sky, and that is because not only do you provide great service but you show loyality in return to your customers. Thank you Barry, you're a star! ... View more

On Suday 21/5/17 Paul Bell came to my home to set up Sky tv. Paul was friendly and very respectful  of my home. Unfortunately, due to the presnce of nearby trees, he wasn`t able to fit the dish. However, he promptly contacted two of his colleagues, who were working nearby. Although they were actually in the process of completing the last job of their day, they immediately offered their assitance.   A short while later Paul Davis and Liam Macallion arrived with an impressive array of kit. They quickly set about finding a suitable location to install the dish and associated wiring. Their standard of workmanship was first class, nothing was too much trouble for them.   Collectively all three projected a really positive image of Sky. ... View more

I would like to thank Collin, that helping me on the 19th of May who managed to sorted a strange ''cancellation isssue''. Ten Stars! Many thanks .  Veselin Chobanoff ... View more