Send Thanks to Sky

Having tried all the suggested re-configuration processes without success, I requested a replacement. Amazingly, the new box arrived within 24 hours. All set up and everything now works perfectly! ... View more

I just want it to be acknowledged how compassionate and understanding and how calming, helpful and kind Dinesh was to me with my recent problems with my doorbell and chime. The situation was explained to me at every step, repeatedly and in simple terms for me as I couldn't get it to work. One and a half hours later and I still couldn't fathom it. Tried again today with Dinesh's helpful supportive words in my mind and it worked first time. So thank you Dinesh! ⭐⭐⭐⭐ ⭐  ... View more

Earlier today we spoke to George who arranged for an engineer to visit and sort out a booster.  He tried everything he could to sort out the problem himself first.   He was efficient, helpful, knowledgeable and patient.   George is a credit to SKY.   He deserves a GOLD STAR ⭐🌟. Many thanks to George. ... View more

Despite a woeful performance by Skiy due to poor communication, undelivered promises of credit, not recording notes on account Danielle was excellent. Constantly , she was emphatic, consistent withher communication., responsive and professional. She is a credit to Sky. ... View more

Needed help with an order and received above and beyond! The customer service I received was amazing! I believe his name was Tutu! I will definitely be shopping with sky more often! Thank you so much  ... View more

Dheeraj at customer services for my query with broadband early termination was absolutely fantastic he was polite helpful 10/10 service thank you  ... View more

I'd like to thank @Suzanne from the accessibility team she was so kind helping me get my friends sky vip and app up and running because we hadn't linked something hence she couldn't access the free sky cinema tickets so with us both having 2 free cinema tickets each month we can now go twice a month as we both now have 2 tickets each excellent customer service from Suzanne glad we are both registered with sky accessibility team from 2 very thankful vips of 8 and 26 years thank you so much we love sky and the helpful advisors  ... View more

I would like to send a big thank you and compliment Andrea, the lovely German lady on the Accessibility Team.  My conversation with her was a few weeks back. I have deliberately waited to make sure that my issues had been fully resolved.   My husband's previous mobile phone contract had come to an end, and he wanted a new handset. A new handset was received but was not as we expected so, as we were still under warranty, I called Sky. I firstly got through to a member of the team overseas.  The member of staff wasn't the most helpful and I wasn't that happy with the level of service that he provided. Despite my obvious dissatisfaction, he continued to try and sell me additional products and services. His accent was difficult to understand due to my partial deafness, and the operator seemed irritated with my lack of understanding. At this point, I asked to speak to someone on the Accessibility Team in the UK. It was then that I was transferred to the lovely Andrea. Thank goodness that I was. She was incredibly patient, kind, understanding and empathetic. She took the time to check my understanding and was always happy to repeat things, when I couldn't hear her properly. It was a very long call for her, but her calm, kind, patient, demeanour didn't change at all. She made me feel completely at ease and valued. As a long-time customer of Sky, I don't always feel  that valued.  Thank goodness for members of staff like Andrea.   I hope that she gets recognised for her outstanding attitude to customer service. Thank you from the bottom of my heart, Andrea. You have restored my faith in Sky. ... View more

I recently cancelled all my sky services (Broadband, TV and Mobile) after being with Sky for over 26 Years. I sopke with Owain who was very helpful and sorted everything out without trying to badger me into not cancelling. If you had more staff like him, and you treated you customers decently, I would probably still be with you. Since my call with Owain, I received at least 2 calls a day from your foreign call centre trying to badger me into reversing my decision. You also failed to send the promised packaging to return my sky equipment then threatened to charge me for not returning it. So Bravo Owain! You have at least one competent and understanding employee. Pity about the rest! ... View more

I had a great experience with Sky UK customer service last month, and I wanted to take a moment to say a special thank you to Mahammad Ruhan. He was extremely helpful, professional, and patient throughout the whole process. He took the time to clearly explain everything and made sure my issue was fully resolved without any stress. His friendly attitude and willingness to go the extra mile really stood out. I truly appreciate the support I received and regret not leaving this feedback sooner. Thank you again, Mahammad Ruhan, for your excellent service—I highly recommend Sky’s customer service because of experiences like this. ... View more

I had a great experience with Sky UK thanks to Izabel’s excellent support. She was friendly, patient, and really took the time to understand what I needed. Izabel explained everything clearly and made the whole process simple and stress-free. The service itself has been reliable, with good quality TV and broadband, but what stood out most was the customer care. Izabel went above and beyond to make sure everything was set up properly and that I was happy with the service. Overall, I’m very pleased and would definitely recommend Sky, especially if you get assistance from someone as helpful and professional as Izabel. ... View more

Thank you once again David (Sky Hub Merry Hill). You persevered to give me excellent customer service this morning. I now fully appreciate Sky's service and systems. Virgin cannot compare. Kind regards   Ronald Warren ... View more