Send Thanks to Sky

Hello  I was booked in for sky broadband to be installed on 3/12/25.  Unfortunately I had been admitted to hospital with viral meningitis and was seriously unwell, so it was husband who was at home for Scott's visit - it's normally me who oragises these things . Scott was thorough and efficient and very personable.  He was concerned over my welfare and my husband was singing his praises.  I was discharged from hospital a few days later and came home to a parcel with my name on. I opened it wondering what I must have ordered - as Christmas is approaching I wondered if I'd lost track of my present buying! I was so surprised when I opened it up to realise it was a get well gift of chocolate for me. A lovely selection full to bursting! I then read the card inside and it was from your engineer Scott. Wishing me well with my recovery. This made me cry, that someone who was just "doing their job" really has a heart of gold and was so caring.  So thank you Scott! I really appreciate the gesture and your kindness. Positive vibes all the way to aid my recovery. Please ensure he is thanked and the message gets to him. I wish him and his family all the best! He really is an asset to your company. Thanks again, Sarah W       ... View more

I spoke with Jay on the phone on 04/12 who helped me upgrade my package to a Sky Glass package. He was extremely helpful and explained things in great detail for me. He managed to also get me a good price which i really appreciated. I had spoken with someone earlier who was not as helpful so i am glad i called back another day. Great experience and i wanted to say thank you him for helping me and being so patient! ... View more

I want to send out a massive thank you to AJ (Arjun) from the customer loyalty team! I've had an issue with Sky, which started over a year ago and has had a domino effect that has resulted in poor customer service and no resolution.  However, I spoke to AJ and the issue was resolved very quickly. AJ was both professional and friendly, and truly listened to my complaint. If there were misunderstandings on my side, AJ carefully, and respectfully, explained things so that I understood. When necessary, AJ escalated to management on the call and constantly provided updates (instead of leaving me in the dark like previous call handlers).   AJ is a great asset to the team and our conversation was delightful. I finally felt heard.   Thank you, AJ! ... View more

Wanted to take my Now broadband with me to my new home but was fortunately connected to Sarita who was really helpful and patient. Sarita explain all the details I needed for moving forward with Sky full fibre instead, and am now signed up with Sky.   Wanted to give her full marks for her customer satisfaction survey but I must have hung up too soon.... 10/10 customer service! Please convey my thanks to her! ... View more

Thank you for all your help with the issue I had earlier.   My internet is working well and the engineer from Open reach was so friendly as he had the filter sorted and tested the router.   The best thing is that he came early and I quickly explained what happened. He never scolded or anything, he very patient and kind. Thank YOU once again to Harithia (sorry if I misspelled the name) for understanding my issue on your virtual assistant early on Tuesday morning and responding so quickly to my query.   Greg from Open reach should get a shout out because he did the work quick. I appreciate all of you... remember that.     ... View more

My sky q box and two mini boxes kept shutting  down. I managed to get a visit from a lady sky engineer. I don't have her name, she was great! Can I please somehow thank her most sincerely for sorting the problem. From: Ravenshead Nottm area ... View more

I would like to send a Big thank you to Jan who  assisted me on Sunday and then again on Tuesday.  Jan was simply amazing.  This was the best customer service experaince I have ever received from any organsaiation.  Well done sky what an asset Jan is to your team.     ... View more