I would like to thank Tracy for sorting out my compensation for late delivery of provisioning. After having to wait 2 months for provisioning (due to Openreach) my opinion on Sky was not very high. I was sent my compensation minus 20 days. After speaking to 1 employee who told me the minus was due to weekend and Bank Holidays (despite me pointing out both Ofcom and Sky state it is based on a calendar day) I raised a complaint. I then spoke to Tracy who sorted it all out for me. Over a period of a week she rang and texted me to keep me up to date on what was happening. If ever an employee was worth the "going the extra mile award" it is definitely Tracy. She has restored my faith in Sky.
