Thank you for your help in a stressful moment, you went above and beyond your job role - Status changed to: We’re Finding your Staff Member

[DanGordon Level 1 Badge]

Yesterday a sky engineer visited my home to sort out connection problems/issues. While he was working my husband displayed the symptoms of what we thought was a heart attack.  The engineer who we found out later was named Richard Curtis helped us to remain calm while we called the paramedics and he went down the road to direct the ambulance in the right direction.  He explained that he had difficulty finding our house which meant the paramedics would probably find it difficult as well. He gave me his phone number as it wasn't really appropriate for him to carry on working and said I could call him back once my husband was taken care of. In the end, my husband ended up in the hospital and Richard messaged me later in the day saying if we still had problems with our sky connecting we could call him back, which I did this morning. He has just left after getting everything up and running again. I would like to say a big Thank you to Richard for going above and beyond in his job, he is a credit to your company and a huge asset to Sky and if I could I would recommend him for an award for being so caring, thoughtful, and conscientious.

[Kirsty+S27 Sky Employee Badge skyemployee Created with Sketch.]

Hi @DanGordon 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager. 

Thanks

Kirsty

Community Moderator