Resetting a Sky Stream puck - Status changed to: We’re Finding your Staff Member

[Mart51]

I feel I must bring your attention to the agent I spoke to yesterday. Her name was Becky, she said she was in Stockport. I was having trouble with one of my pucks, on a call lasting more than an hour, she was extremely patient, talked me through the reset process and we eventually got there, I was so impressed with how she handled things. I hope this get passed on to her and give her a raise.😁😁

[Daniel-F]

Hi @Mart51 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.

Thanks, 

Daniel

Community Moderator