Hi there
I wanted to take a moment to share some positive feedback following a recent complaint I raised regarding my billing. Having previously experienced issues with my broadband, I had already provided positive feedback about a technical support representative who visited my home a couple of months ago. She was incredibly helpful, refreshing to deal with, and took the time to share practical tips to improve my connection, which made a real difference.
More recently, while reviewing my billing, I noticed that two direct debits were being taken, which I hadn’t previously realised was normal. As a result, I had misunderstood my total monthly cost and identified that I had been overpaying. My complaint was handled by Scott, who has been excellent throughout. He resolved the issue fully, including arranging a refund for the overpaid amount, and consistently kept me informed along the way. He communicated clearly, managed expectations well, and was both friendly and professional at all times.
I wanted to pass on my thanks and recognition for the high level of service I’ve received. It’s very much appreciated and reflects positively on your team.
