Planned to leave sky today after 12+ years but had terrific service from a gentleman in Customer Services this morning around 10am (named Stellen or stellan?). Deftly handled my high irritation. at the confusion created by the previous salesman....moved quickly, intelligently and with a polite charm (without being smarmy!) to remedy my set of issues. I wish he worked for me, please congratulate him and thank him. Simon
