My husband ordered a GlassTV October 2022. It was delivered in November when Sky realised the broadband would have to be upgraded. This finally happened in April 2023 after countless phone calls and never speaking to the same person. During this period my husband died suddenly and it has been a nightmare trying to get myself accepted as the primary account holder. This finally happened and I was able activate the Glass TV on 6th June. It is all thanks to Joanna and her team. She called when she said she would and her perseverance and determination ended this fiasco. Some of your staff were helpful, others grossly insensitive telling me I should have returned the Glass TV when my husband died. Joanna has treated me with the kindness and
compassion that I needed. It has been a very stressful time but Joanna saved my sanity. Diana Anderson
