I have been a Sky customer for over 25 years.
I contacted Sky as my bills were getting ridiculous and I was considering leaving as things are just getting too expensive.
I spoke to Bruce (Loyalty Stay) who was an absolute star. Together we went through what I was paying for, what I needed/used and what I didn't. He was patient, informative and really friendly. Bruce gave me various options and explained each of them thoroughly.
My bills have been cut by £40 per month as I had things that I was not using at all.
Bruce went above and beyond and I am extremely grateful that he picked up my call and was able to help me.