Today, I spoke with a sky representative named Ninad.
We were directed to this colleauge after saying "contrac renewal" in the automated section of the call.
Ninad helped guide me through the process of renewing the contract and getting us upgraded to sky glass at a good price.
He waited patiently as my grandson explained things to me and helped my grandson understand the process fuly to explain to me.
As I am in my 80s, I often find it better to have my grandson speak to an agent.
Ninad was patient and professional, with a friendly and clear tone.
During the call, Ninad ensured everything was understood before progressing and anytime we had to be put on hld he made us aware.
The experience of the call with Ninad was excellent and makes me glad to have been with sky for nearly 17 years.
10/10 experience across the board
