I would like to thank Shubham for his help tonight.
I had a problem with a termination fee, which I was assured twice previously would not be charged.
lo and behold it appeared on my bill.
to say I was unimpressed was an understatement, as twice before I was informed that there would be no termination fee.
Shubham was able to help me and the termination fee has been removed from my bill.
Shubham gets a 10 from me.
