Billing problem - Status changed to: We’re Finding your Staff Member

[reelander]

I would like to thank Shubham for his help tonight. 
I had a problem with a termination fee, which I was assured twice previously would not be charged. 
lo and behold it appeared on my bill. 
to say I was unimpressed was an understatement, as twice before I was informed that there would be no termination fee. 
Shubham was able to help me and the termination fee has been removed from my bill. 
Shubham gets a 10 from me. 

[Kelsingra]

Hey @reelander  

  

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

  

Thanks 

Fanni 

Community Moderator