Re: Big thanks to Helen...

I would like to say a big thanks to Helen in the rejoin team.

The only person who understood what I needed and helped me rejoin sky.

 

This was after trying to get a response from webchat and sky text/ SMS service which are terrible, don't understand nor honour offers or deals.

 

Sky keep your customer service in the UK and all work from the same spreadsheet of deals as everyone I was put in contact with gave different deals ..and disconnected text when questioned 

 

Once I was put through to Helen ,we chatted and she soon honoured the offer I was presented with days earlier.

Many thanks to Helen( no surname given) again, a pleasure to deal with.

 

 

A note to sky, having been with you for 17yrs, look after the loyal customers 

3 Comments
Status changed to: We’re Finding your Staff Member
 
Status changed to: Mission Accomplished
 

Hi @stephen+barnard 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager. 

 

Thanks

 

Kirsty

Community Moderator 

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