Re: Big thank you to Karen in retentions - Status changed to: We’re Finding your Staff Member

So after a rather unpleasant experience with the text messaging customer service I put a complaint in by phone and got put through to Karen in retentions.

 

Karen i am yet to receive a feedback message but want you recognised in case it doesn't arrive.

 

Karen was extremely helpful and sorted my issue out in minutes and saved me a lot more stress.  She was open honest friendly and everything a customer service representative should be an absolute pleasure.

 

10 out of 10 a hundred times over. Thanks again so so much.

3 Comments
Status changed to: We’re Finding your Staff Member
 
Status changed to: Mission Accomplished
 

Hey @dsnkaldfn 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

 

Thanks 

Fanni 

Community Moderator 

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