Need help with your Sky iD?

[Mark-Br]

What is a Sky iD?

Sky iD is your sign in for our online services, such as My Account, Sky Go, Sky Store, Sky Broadband Shield, Sky apps, and more. It consists of your email address (or a username) and a password.

Every Sky account must have a Primary Sky iD. This is the first user to create an iD and link it to the account.

You can only have one Primary Sky iD and this should ideally be the bill payer as they’ll be allowed to access account and billing details, make subscription changes, and access all subscribed services, such as Sky Broadband Shield and TV parental controls.

I have a Sky iD but can't access all my services

I don’t have a Sky iD

No problem, see How to create a Sky iD for all the information you need. You can create your Sky iD using your preferred email address and link it to your Sky account using your Sky account number or bank account details.

I’ve logged in but the Sky account information is wrong

Your Sky iD may be linked to an old Sky account. Log in to My Account and check the Sky account number, landline number and viewing card number, do these match your current Sky account?

My email address is linked to an old Sky account

The primary Sky iD holder of the account can manage which iD’s are linked to each Sky account.

First, they should unlink your Sky iD username from the old account, see Removing a Sky iD for more help. Next, link your Sky iD to the new account. 

Secondary Sky iD’s

The primary iD holder or the person requesting access can create up to nine additional Sky iD's. The primary iD holder is then responsible for authorising access to what the additional iD's can see. 

There are two types of secondary Sky iD that can be created, each has different levels of access:

• Authorised Secondary Sky iD - You can see account and billing and make changes/purchases on the account. The same level of access as the primary Sky iD but it can't manage other Sky iD users.
• Secondary Sky iD - Gets access to all of the account's subscribed services but cannot view billing info or make subscription changes.

To set up a secondary iD:

1. Go to help/diagnostics/sky-id/sky-id 
2. Select 'I need to create a Sky iD'
3. Choose your Sky products and follow the the steps

You can also manage your existing secondary iD's in My Details; great if you want to remove a secondary iD or check up to see how many you have. 

For more help with your Sky iD, check out Sky iD Help.