sky vip issue with email address

[Lisa246]

When trying to enter a ballot on Sky VIP it keeps saying my email adress is already registered and not allowing me to enter the ballot. I have tried deleting the app and reinstalling it and I still have the same issue. 

[caesarome]

@Lisa246 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Lisa246.

[Chrislfc66]

Can not use it as my account won't let me

[caesarome]

@Chrislfc66 

Sorry but I have no idea what you mean ?

[Gah1973]

I have the same problem, it says my email address is already regustr'ered when trying to register for ballots. Can someone help please.

[caesarome]

@Gah1973 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Gah1973 an invite to chat.

[Lisa-P1987]

We are still looking to help you @Gah1973 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Gah1973]

@Lisa-P1987 Yes I would love some assistance. I am still unable to use my registered email address to enter ballots in which I am keen to have a chance to win tickets etc.

Kind regards 

Virginia 

[caesarome]

Sky did try to contact you via here @Gah1973 but you didn't respond so if we alert Sky again for you will you be able tor respond with 48 hours ?

[Gah1973]

Yes most definitely 

[caesarome]

@Gah1973 

Ok, so same as before. I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed again.
This isn't a live chat so replies are not instant.

[Martin881]

I also have this message appear it only seems to be with sports tickets i can enter competitions 

[Gah1973]

Hi Martin,

Am not sure if you got resolved yet so I've cc'd in Lisa she helped me with my issues

@Lisa-P1987  Has anyone been able to assist this gentleman yet?

GAH73.