@MIKE1115 wrote:
I log in to My Sky online, and it has an old account number and no details of my previous dealings with SKY for years.
You need to logout and set yourself up a new account then use this to access your account.
If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:
https://www.sky.com/myaccount/my-details
Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:
https://www.sky.com/help/diagnostics/sky-id/sky-id
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