Won’t let me login to my sky

[Kelly160983]

Anyone advise why it won't let me into my sky vip just keep saying unauthorised ID I have been using this since started and now won't let me login.

[caesarome]

Are you using the main primary Sky ID to login to the app and not a secondry one ?

[Kelly160983]

I don't no what does the secondary account mean? I'm just using app on my phone 

[caesarome]

A secondary account is for another family member so they can login to various services like Sky Go, the difference between this and the main one is that they will not be able to view the billing section.

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Kelly160983.

[Tom-W19]

Hi Kelly160983

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Kelly160983]

Hi I still can't log into my sky app can this please be rectified 

[caesarome]

You didn't respond to the chat invite you were sent so until you do this Sky can't help, do you want the messaging team to send you the invite again and if so will you be able to respond ?

[Kelly160983]

Hi can somene help reset my sky app as wont let me login as saying unauthorised

[caesarome]

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@caesarome wrote:

You didn't respond to the chat invite you were sent so until you do this Sky can't help, do you want the messaging team to send you the invite again and if so will you be able to respond ?

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[Kelly160983]

Yes please 

[caesarome]

@Kelly160983 

I have alerted them again for you so look out for the chat bubble on here sometime tomorrow, probably in the morning.

[Mr+Flibbles+86]

Update - After a private chat we advised a call would be needed to speak with the Sky ID team